Business Operation Analyst

Join a dynamic Operations team focused on driving operational excellence, process optimization, and business transformation. This role offers the opportunity to collaborate with stakeholders across the organization to identify improvement opportunities, strengthen controls, and deliver sustainable solutions that enhance operational performance and client experience.

As a Business Operation Analyst within Operations, you support Operations initiatives by assessing end-to-end processes, identifying systemic issues and process breaks, and partnering with stakeholders to deliver sustainable improvements and appropriate controls.

Job Responsibilities

• Perform document reviews and process assessments; evaluate business processes, systems, and user needs.

• Identify process gaps, promote root-cause understanding, and recommend controls aligned to the issue.

• Ensure consistent implementation of changes related to system, policy, and procedural enhancements, particularly those needed to remediate systemic issues and process breaks.

• Build and analyze reporting to support operational performance management.

• Propose process reengineering solutions and lead or support process improvement initiatives.

• Operate with a high degree of ownership, accountability, and focus on delivering results.

• Maintain adherence to Change Control policy and support procedure creation and maintenance.

• Manage and coordinate with vendors as required.

• Support requirements gathering, testing activities, and quality assurance efforts associated with business initiatives.

• Ensure compliance with established operational procedures and governance standards.

Required qualifications, capabilities and skills

• Strong analytical and problem-solving skills with exceptional attention to detail.

• Excellent written and verbal communication skills with the ability to influence stakeholders and drive completion of tasks.

• Ability to effectively collaborate with internal and external partners across multiple levels of the organization.

• Advanced Microsoft Office skills, including Excel and Access.

• Strong organizational skills and ability to manage multiple priorities within strict timelines.

• Customer-focused mindset with a strong sense of urgency and commitment to delivering results.

• Ability to work independently and within cross-functional teams.

• Flexibility to work in any shift schedule as required.

Preferred qualifications, skills, and capabilities

• 5+ years of experience in service management, project management, operational support, or a related field.

• Experience with SAP S/4HANA.

• Experience supporting process improvement, business transformation, or operational excellence initiatives.