Mid-Level, Senior
Learning Specialist
Dear candidate - Please upload an English copy of your CV
Who we are:
At Amazon, we believe that every day is still day one. A day to take a first step. A day to look forwards to new challenges. And today is that day for you. It is your day to be part of something great. A day to make your ideas come to life. In addition, your day is to join a company that redefines itself every day. That is the energy and passion behind Amazon. At Amazon, we are working to be the most customer-centric company on earth.
The Learning Specialist role is focused on managing a team of trainers to execute the learning offered to our Associates and Managers. The role works closely with the Learning Manager to partner with operations to ensure our customers’ needs are met.
An Amazon Fulfilment Centre (FC) https://www.youtube.com/watch?v=UAKPoAn2cB0 is a dynamic and challenging environment. You will be very close to the action and spend most of your time on the warehouse floor with the teams who make our FCs great. Developing our people is at the heart of what we do and is needed now more than ever as we are experiencing rapid growth and we plan to keep on growing.
Key job responsibilities
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Ensure that new starters, and current Amazonians learning new skills, quickly develop the knowledge and ability to settle in and become experts at what they do
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Lead, manage and coach your team of Trainers to be the best they can be. Understand what motivates your team, support them to develop a career plan and actively support them to achieve it.
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Take a data driven approach to understanding performance issues. Take action to improve the quality and effectiveness of training and coaching at your site. Build relationships and influence your site leadership team colleagues to address issues that inhibit effective learning.
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Partner with different stakeholders to identify opportunities to improve the quality of training and coaching. Lead projects (with support from your EU colleagues) to continuously improve the design of training materials and coaching interventions.
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Support the delivery of local and EU wide projects to improve how the site operates. Identify any additional training materials and ‘train your Trainers’ in new processes/changes to existing processes.
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Provide a safe learning environment. Partner with Human Resources, Health & Safety and Engineering colleagues to ensure all compliance and safety training is delivered within the agreed timescales.
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Recruit and train the best ‘instructors’ from within our Amazon community to deliver training and coaching.
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Ensure that you deliver the European standard training content.
A day in the life As a Learning Specialist, your role centres on a range of key responsibilities crucial for our organisation’s growth and success. You’ll be responsible for team management, business analysis, data interpretation, daily team meetings, project oversight for strategy implementation, and risk mitigation.
Your day-to-day routine will be dynamic, with active participation in various meetings, including our “Daily Dive Deep” sessions, stakeholder calls (such as Assumptions, Labour Planning, Quality, and Safety discussions), and one-on-one meetings with essential stakeholders. You will also play a pivotal role in PIT governance, overseeing aspects like capacity management, trainer certification, content enhancement, and project management.
Besides these critical tasks, you’ll be responsible for team organisation, training coordination, and administrative duties. This includes reviewing resumes, interviewing, and providing valuable feedback during trainer interactions. You’ll actively contribute to project initiatives, manage non-routine tasks, and prioritise your personal development through ongoing training opportunities.”
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Bachelor's degree or equivalent, or experience as a full-time Amazon employee
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Speak, write, and read fluently in English- Experience with data analysis tools such as Excel, Pivot Tables, SQL, Tableau, etc.
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Experience working with or evaluating AI systems
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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