Barista

Job Description

Our Company

Ethical Bean is Canada's leading organic and Fairtrade coffee company and is proudly part of the Kraft Heinz family of brands. With over $3 billion in sales, Kraft Heinz Canada is the #1 food and beverage company in the country. Within our world class manufacturing facilities in Vancouver, BC and Mount Royal, QC, we manufacture some of Canada’s most iconic brands such as Kraft Peanut Butter, Renee’s salad dressing, Philadelphia Cream Cheese and KD among many others!

Why Ethical Bean?

At Ethical Bean, we believe coffee should be delicious, fair for farmers, and better for the planet. We source with integrity, roast with precision, and share transparently so every cup is Just.Better.

Role Overview

Reporting to the Café Lead, the Barista is responsible for delivering exceptional customer experiences while preparing high-quality coffee beverages and café products that reflect Ethical Bean's commitment to quality, sustainability, and transparency. The role maintains café cleanliness and food safety standards, supports daily café operations, and contributes to a welcoming, engaging, and high-performing café environment.

Responsibilities

• Follow all HACCP, GMP, Organic, Fairtrade, and Food Safety requirements.

• Prepare and serve coffee beverages and café products according to established quality standards.

• Deliver exceptional customer service and create a welcoming experience for all guests.

• Accurately process customer orders and payments through point-of-sale systems.

• Maintain product quality, beverage consistency, and presentation standards.

• Educate customers on Ethical Bean products, sustainability practices, Fairtrade sourcing, and brewing methods.

• Maintain cleanliness and organization throughout the café, service areas, and customer spaces.

• Monitor product freshness and ensure food and beverage items meet quality standards.

• Assist with opening, closing, and daily café operational procedures.

• Restock coffee, food, retail products, cups, lids, and other café supplies.

• Promote and sell Ethical Bean retail products, coffee beans, and café merchandise while assisting customers with product selection.

• Escalate customer concerns, equipment issues, food safety concerns, or inventory shortages promptly.

• Support inventory counts and product rotation activities according to FIFO practices.

• Operate espresso machines, grinders, brewers, and café equipment safely and effectively.

• Perform routine cleaning and basic maintenance of espresso machines, grinders, brewers, and café equipment.

• Identify opportunities to improve customer experience, operational efficiency, and café performance.

• Participate in continuous improvement activities and problem-solving initiatives.

• Support root cause investigations and corrective actions related to customer service, product quality, food safety, and café operations.

• Identify, report, and help eliminate workplace hazards in support of Ethical Bean's goal of zero injuries.

• Perform other duties as assigned.

Key Competencies

• Customer Service Excellence

• Communication Skills

• Attention to Detail

• Accountability

• Teamwork

• Food Safety Mindset

• Quality Focus

• Adaptability

• Reliability

• Sense of Urgency

• Problem Solving

• Continuous Improvement Mindset

• Product Knowledge

• Relationship Building

• Professionalism

Requirements

• High school completion

• Ability to communicate effectively in spoken and written English.

• Strong customer service and interpersonal skills.

• Ability to work effectively in a fast-paced team environment.

• Ability to stand for extended periods and perform repetitive tasks safely and consistently.

• Basic math skills and basic computer skills.

• Ability to accurately handle cash, electronic payments, and point-of-sale transactions.

• Strong attention to detail and commitment to beverage quality and consistency.

• Ability to maintain a positive and professional demeanor while interacting with customers.

• Experience in a café, restaurant, retail, hospitality, or customer service environment is considered an asset.

• Experience preparing coffee beverages or operating espresso equipment is considered an asset.

• Interest in coffee, sustainability, ethical sourcing, and customer education is considered an asset.

• Flexibility to work varying shifts as business needs require.

About The Kraft Heinz Company

The Kraft Heinz Company (NASDAQ: KHC) is the third-largest food and beverage company in North America and the fifth-largest food and beverage company in the world, with eight $1 billion+ brands. A globally trusted producer of delicious foods, The Kraft Heinz Company provides high quality, great taste and nutrition for all eating occasions whether at home, in restaurants or on the go. The Company’s iconic brands include Kraft, Heinz, ABC, Capri Sun, Classico, Jell-O, Kool-Aid, Lunchables, Maxwell House, Ore-Ida, Oscar Mayer, Philadelphia, Planters, Plasmon, Quero, Weight Watchers Smart Ones and Velveeta. The Kraft Heinz Company is dedicated to the sustainable health of our people, our planet and our Company. For more information, visit www.kraftheinzcompany.com.

The Kraft Heinz Company is committed to a diverse and inclusive workforce. Job seekers with disabilities who require accommodation during the recruitment process or would like more details about accessibility should contact: accessibility@kraftheinz.com.

Benefits: Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family’s needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

Wellbeing: We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families.

You’ll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example:

• Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments

• Social - Paid Time Off, Company Holidays, Leave of Absence, Recognition, Training

• Emotional – Employee Family Assistance Program, Wellbeing Programs, Family Support Programs

• Financial -Savings/Pension, Life, Accidental Death & Dismemberment, Disability, Discounted Perks

Location(s) Vancouver - Kootenay Street - Office

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. In order to ensure reasonable accommodation for protected individuals, applicants that require accommodation in the job application process may contact naztaops@kraftheinz.com for assistance.