Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a Supply Chain Business Partner to act as the primary interface between Supply Chain Management and business stakeholders, providing strategic and operational support across end-to-end procurement and supply chain processes. The role focuses on stakeholder-centric support, policy compliance, process excellence, supplier and contract management, and the delivery of efficient, compliant and value-driven supply chain solutions aligned to business objectives.

What you’ll do

• Act as the primary Supply Chain point of contact for assigned business units and stakeholders.

• Build and maintain effective relationships with business stakeholders to understand strategic priorities, procurement requirements and operational challenges.

• Provide guidance on Supply Chain policies, procedures, sourcing strategies and procurement governance.

• Support stakeholders in planning and executing procurement and sourcing activities aligned with business objectives.

• Facilitate communication between business functions, suppliers, category managers, finance teams and Supply Chain operations.

• Deliver end-to-end Supply Chain activities in line with defined Service Level Agreements.

• Ensure timely and accurate execution of procurement, sourcing, supplier onboarding, contract and purchase order processes.

• Support transactional and operational Supply Chain activities to help ensure business continuity.

• Monitor service performance and identify improvements that enhance stakeholder experience and operational efficiency.

• Ensure adherence to Supply Chain policies, procurement regulations, internal governance requirements and applicable local laws in countries where supplier services are contracted or delivered.

• Coordinate with Privacy, Risk, Legal, Compliance and relevant business stakeholders to identify local law obligations and ensure required approvals, exceptions and compliance evidence are documented before contract execution.

• Work with Local SCM teams and VPC Category Managers to confirm country-specific requirements, local sourcing governance, supplier due diligence expectations and mandatory contract controls.

• Conduct data validation and control activities to maintain integrity and accuracy across SCM systems.

• Support audit activities and implement corrective actions where required.

• Identify, escalate and mitigate risks related to suppliers, contracts, procurement processes and compliance obligations.

• Maintain accurate SCM records, databases, contracts and supplier information.

• Support supplier engagement activities and facilitate effective supplier relationship management.

• Coordinate with Local SCM teams, VPC Category Managers, Legal, Privacy, Risk and Procurement specialists to establish, review, negotiate and manage supplier contracts.

• Ensure appropriate review and sign-off of contract clauses covering local law compliance, privacy, data protection, risk, security, audit rights, liability, regulatory obligations and country-specific requirements.

• Monitor supplier performance and support resolution of supplier-related issues.

• Assist with contract governance activities, renewals, amendments and compliance monitoring.

• Provide support for sourcing projects and supplier negotiations where required.

• Produce accurate reports, dashboards and management information to support decision-making.

• Monitor key Supply Chain metrics, KPIs and SLA performance.

• Maintain, track and report SCM KPIs for the assigned entity, including savings delivery, compliance performance, centrally managed spend, Happy PO performance and other agreed Supply Chain metrics.

• Analyse spend, procurement trends, process performance and stakeholder feedback to identify improvement opportunities.

• Drive continuous improvement initiatives to simplify processes, improve efficiency and enhance service quality.

• Maintain process documentation and recommend optimisation opportunities

Who you are

• You have a bachelor’s degree in Supply Chain Management, Procurement, Business Administration, Finance or a related discipline.

• You have experience in Supply Chain, Procurement, Sourcing, Operations or Shared Services environments.

• You understand end-to-end Procure-to-Pay and Supply Chain processes.

• You have experience working with ERP platforms such as SAP, Ariba, Oracle or equivalent procurement systems.

• You bring analytical and reporting capability, with the ability to turn data into useful insights.

• You can manage relationships with stakeholders, suppliers, category teams, finance, legal, privacy, risk and compliance teams.

• You have knowledge of sourcing, contract management, supplier relationship management, governance, compliance and risk management.

• You are confident in communication, influencing, problem-solving, decision-making, project support and change management.

• Experience in a multinational or shared services environment would be beneficial.

• Experience in supplier governance, contract management and process transformation initiatives would be beneficial.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• An opportunity to work across end-to-end procurement, sourcing, supplier onboarding, contract and purchase order processes.

• Exposure to cross-functional collaboration with business functions, suppliers, category managers, finance teams and Supply Chain operations.

• The chance to contribute to governance, compliance, risk management and supplier contract controls across local and international requirements.

• Opportunities to improve stakeholder experience, operational efficiency, service performance and process quality through continuous improvement initiatives.

• Experience in reporting, dashboards, management information, KPI tracking and procurement performance insights.

What skills you will learn

• End-to-end Supply Chain business partnering across procurement, sourcing, supplier onboarding, contracts and purchase order processes.

• Practical application of procurement governance, local law compliance, supplier due diligence, compliance evidence and contract controls.

• Supplier relationship management, contract governance, renewals, amendments and supplier performance monitoring.

• Reporting and analytics across spend, procurement trends, process performance, stakeholder feedback, KPIs and SLA performance.

• Continuous improvement practices focused on simplifying processes, improving efficiency and enhancing service quality

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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