SAP GRC Operations & Automation Specialist - VOIS

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a skilled professional to support and enhance SAP GRC Process Control and Risk Management operations within the Global Roles, Governance & Compliance team. This role is focused on ensuring effective service delivery, governance, risk and compliance operations, workflow management, assessment coordination, testing activities and automation initiatives. The successful candidate will help improve turnaround times, data quality, user experience and operational efficiency while supporting a controls environment covering thousands of controls and assessments across global markets.

What you’ll do

• Manage SAP GRC Process Control and Risk Management operational requests, priorities, service levels, backlog and ageing activities

• Coordinate creation, maintenance and quality assurance of organisational, process, control and risk master data.

• Support assessment planning, scheduling, workflow monitoring and resolution of work items.

• Manage role and access requests, user support activities, substitutions and periodic data quality checks.

• Coordinate unit testing, user acceptance testing, regression testing, defect management and production validation activities

• Support and enhance approval workflows and request applications within the GRC landscape.

• Contribute to Power Automate, Power Apps, SharePoint and reporting solutions through requirements gathering, testing, deployment and support.

• Develop operational dashboards, management information reports, service reviews and exception reporting.

• Deliver onboarding, training materials, user guides, standard operating procedures and knowledge repositories.

• Identify opportunities for simplification, automation and continuous improvement while maintaining audit-ready documentation and controls.

Who you are

• Experience working with SAP GRC Process Control administration, operations or implementation.

• Experience in master data management, access governance, assessment scheduling and workflow support.

• Exposure to testing coordination, defect management, production validation and stakeholder sign-off processes.

• Familiarity with Microsoft Power Platform, SharePoint, workflow automation or reporting solutions

• Strong analytical thinking, process documentation and service management capabilities.

• Ability to manage competing priorities while maintaining quality, evidence standards and effective communication

• Relevant degree or professional qualification with at least three years of experience in SAP GRC Process Control operations, controls or risk management support.

• SAP GRC, Power Platform, controls or risk-related certifications are advantageous, as is exposure to telecommunications and SAP GRC Risk Management

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to work on enterprise-scale governance, risk and compliance platforms supporting global markets.

• Exposure to large-scale controls, risk assessment and compliance processes across multiple business functions

• Involvement in automation and digital transformation initiatives using Microsoft Power Platform technologies

• Collaboration with global stakeholders across Risk, Compliance, Finance, Technology and SAP support teams.

• Opportunity to contribute to continuous improvement and operational excellence programmes.

What skills you will learn

• Advanced SAP GRC Process Control and Risk Management administration capabilities.

• Governance, risk and compliance operations within a global enterprise environment

• Workflow design, optimisation and testing methodologies.

• Power Platform, SharePoint and process automation skills.

• Reporting, service management, stakeholder engagement and operational governance practices.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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