Sales Executive: Mbeya Shop

Role Purpose & Key Responsibilities

Role purpose:

To maximize store revenue and customer acquisition by proactively selling Vodacom's portfolio of products and services, including voice, data, devices, fixed services, and M-Pesa solutions. The Sales Executive is responsible for delivering world-class customer experience, identifying customer needs, converting opportunities into sales, and building lasting customer relationships that enhance loyalty, satisfaction, and business growth within the Flagship Store environment

Key Responsibilities

Sales & Customer Service

• Drive revenue and increase data and voice usage.

• Provide after-sales support services to customers.

• Maintain strong business relationships with customers.

• Sell, serve and administer Vodacom products and services.

• Educate new and existing customers on VTPLC promotions.

• Ensure customer service meets VTPLC standards and exceeds customer expectations.

• Ensure all customers served and their respective queries are recorded in Quick Logs.

• Escalate and follow up all outstanding customer logs to ensure they are properly addressed and closed.

Operations & Reporting

• Ensure the feedback and escalation procedure is followed.

• Perform other tasks delegated by the Shop Manager.

• Comply with the requirements of the Operations Manual.

• Report recommendations and suggestions for improving customer service, marketing and revenue-generating activities.

• Provide market intelligence reports on competitor activity.

Qualifications, Competencies, Skills and Work Experience

• Diploma or bachelor’s degree in business administration, Marketing, Sales, Commerce, or a related field.

• Strong understanding of sales techniques, customer relationship management, and consultative selling.

• Proven track record of achieving and exceeding sales targets

• Ability to work in a fast-paced retail environment, including weekends and shifts as required.

• Excellent verbal and written communication skills in both English and Swahili

• Sales and Negotiation Skills

• Customer Relationship Management

• Presentation and Product Demonstration Skills

• Computer Literacy (MS Word, Excel, Outlook)

• Conflict Resolution and Complaint Handling

• Upselling and Cross-selling Techniques

• Effective Verbal and Written Communication Skills

• Knowledge of Vodacom products and services

• Understanding of M-Pesa products and services

• Knowledge of retail operations and customer service standards

• Understanding of sales techniques and customer engagement principles

• Knowledge of telecommunications industry trends and competitor activities

• Understanding of customer complaint handling and escalation procedures

• Customer Service Orientation

• Sales & Commercial Acumen

• Results and Target Driven

• Communication and Interpersonal Skills

• Problem Solving and Decision Making

• Relationship Management

• Planning and Organizing

• Adaptability and Flexibility

• Integrity and Professional Ethics

• Teamwork and Collaboration