Entry Level
Customer Specialist with Dutch, Spanish and English
Are you looking for a high level experience in a world-renowned multinational company? Do you have a passion for customer service? Do you have a fluent level of English and proficiency in DUTCH at a native level? If so, then you have found the right position!
We are looking for a passionate and proactive person, who will give high-quality technical customer service within the international sector in a multinational company with many growth opportunities.
Key Responsibilities:
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Handle inbound customer calls, providing assistance with mobility services and Connected Drive features.
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Coordinate roadside assistance, including towing services or replacement vehicles in case of breakdowns or emergencies.
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Support customers with Connected Drive functionalities, such as navigation, remote controls, and infotainment.
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Guide users through troubleshooting vehicle-related technical issues, including connectivity and system alerts.
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Log and update customer interactions in the CRM system, ensuring accurate case tracking and follow-ups.
En Adecco creemos en la igualdad de oportunidades y apostamos por el Talento Sin Etiquetas
Requisitos
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Fluency in DUTCH (Native or C2 Level). High level of English (C1) and Spanish.
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Excellent communication skills, both oral and written. Able to follow phone etiquette and use of formal and polite language.
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Previous experience with customer service, offering technical support with knowledge of following standards and procedures.
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Advanced user of MS Office
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Able to handle stressful situations.
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Teamwork spirit. Organized. Curious and hunger to learn more.
¿Qué ofrecemos?
- Monday to Sunday. 39hours week.
Available shifts: 00:00 08:00 H
You will work 5 days per week. Your days off vary each week, with rotating weekends off.
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ETT - 4-Month Temporary Contract with Potential for Permanent Position
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Salary gross per year: 22.310 € per year (+ Plus nocturnity and Sunday and public holiday allowance)
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This position could be 100% remoto from Spain
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