Global Head of Client Strategy & Growth, Property Management

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What the job involves: The Global Head of Client Strategy & Growth, Property Management, is responsible for driving revenue growth for the Property Management (PM) platform with clients across all industries worldwide. Reporting directly to the Global CEO of PM, this position oversees three regional leaders in EMEA, Americas, and APAC, each responsible for executing the global strategy within their respective markets. The ideal candidate will have a proven track record of achieving sales success, with experience managing international operations and cross-cultural teams.

What your day-to-day will look like:

Global Strategy & Leadership

• Partner with global leadership team and report directly to the Global PM CEO to create and deploy strategic goals across EMEA, Americas, and APAC regions

• Lead and manage three leaders, providing strategic direction while enabling regional autonomy to address local market dynamics

• Establish global standards, processes, and best practices while allowing for regional customization based on local market requirements

• Drive consistent global messaging and solution positioning across all regions

One JLL Integration & Cross-Service Line Collaboration

• Champion the "One JLL" approach by fostering deep collaboration with Capital Markets, Brokerage, and PDS teams globally

• Develop integrated go-to-market strategies that leverage the full spectrum of JLL's capabilities to deliver comprehensive client solutions

• Create cross-referral programs and joint pursuit strategies with Capital Markets and Brokerage teams to expand client relationships and increase share of wallet

• Partner with PDS leaders to identify opportunities where PM solutions can enhance development and investment strategies

• Establish regular collaboration forums and joint planning sessions across service lines to ensure seamless client experience

Revenue Generation & Pipeline Development

• Leverage relationships while collaborating with Regional Market Development Teams and Capital Markets/Brokerage professionals to identify and develop strong rosters of prospects globally (close new business within XXX months) and robust pipelines of targets (future new business to be closed beyond XX months)

• Exceed annual global revenue quotas while meeting target margins across all regions, contributing to overall global PM revenue growth through integrated service delivery

• Lead global account strategies for multinational clients with presence across multiple regions, coordinating with PM, Capital Markets and Brokerage teams for comprehensive client coverage

• Drive cross-selling initiatives that position PM as a natural extension of PDS, Capital Markets transactions and Brokerage relationships

Solution Development & Client Management

• Develop thorough understanding of JLL's broad global capabilities across all service lines to meet diverse client needs, recognizing opportunities to expand client share of wallet through integrated solutions

• Lead global client pursuit teams that include Capital Markets, Brokerage, and PDS professionals to develop, sell and contract comprehensive solutions meeting clients' multinational requirements

• Oversee contract negotiations with support from global legal teams to maximize profitability and appropriately manage risk across different jurisdictions

• Ensure cultural sensitivity and local market compliance in all client engagements while maintaining service line integration

Process Management & Collaboration

• Maintain accurate global sales reporting information in Salesforce while ensuring regional teams follow JLL's robust sales and solution processes using proprietary tools

• Implement shared CRM practices that enable Capital Markets, Brokerage, and PDS teams to collaborate effectively on client opportunities

• Identify opportunities to demonstrate expertise and leadership within international industry organizations to advance JLL's recognition as a global leader providing integrated Commercial Real Estate solutions

• Collaborate with Markets and JLL Technologies colleagues globally and other PM team members to deliver the full value of ONE JLL across time zones and cultures

Leadership & Team Dynamics

• Each regional leader reports directly to the Executive Managing Director and is responsible for executing the global strategy within their regional context, managing local teams, achieving regional revenue targets, and fostering strong partnerships with regional Capital Markets, Brokerage, and PDS teams while maintaining global consistency in solution delivery and client experience.
  • EMEA Regional Director - Covering Europe, Middle East, and Africa markets
  • Americas Regional Vice President - Covering North and South American markets
  • APAC Regional Vice President - Covering Asia-Pacific markets

Required Qualifications:

• 20+ years proven experience as sales executive or role requiring outstanding business development and leadership skills with international scope

• Demonstrated success leading global teams across multiple time zones and cultural contexts

• Experience managing regional leaders and balancing global strategy with local execution

• Track record of building and scaling international sales operations

• Experience collaborating across multiple business lines or service divisions to drive integrated growth

• Proven capabilities in developing solutions for global, Fortune 500 companies with expertise in outsourcing solutions (preferably in commercial real estate)

• Deep understanding of international commercial real estate markets and regulatory environments, including Capital Markets, Brokerage, and development sectors

• Experience with cross-border transactions and multinational client servicing across various real estate service lines

• Knowledge of regional market dynamics across EMEA, Americas, and APAC

• Understanding of how different real estate services complement each other in comprehensive client solutions

• Exceptional ability to develop opportunities and close deals on a global scale, with experience in cross-selling and integrated solution development

• Delivered successful selling outcomes using structured sales processes

• Experience managing complex, multi-regional sales cycles with diverse stakeholder groups and multiple service line integration

• Extensive career experience in real estate operations and/or outsourcing account relationship management strongly preferred

• Track record of successful collaboration with investment, leasing, and development professionals

• Successful track record of achieving immediate credibility across diverse cultural contexts; presenting varying ideas to create value and challenge the status quo globally

• Ability to think quickly, listen well, and understand how to react and modify approach with international clients and key influencers

• Dedicated to exceeding clients' expectations globally, ensuring excellence in delivery through integrated solutions and win/win outcomes

• Bachelor's degree plus broad international business experience acquired through previous work experience

• Experience working with C-suite executives and reporting to senior leadership

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

275,000.00 – 330,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Chicago, IL, Dallas, TX, New York, NY, San Francisco, CA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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