Principal Associate, Communications - PULSE NetDocs Team

Principal Associate, Communications - PULSE NetDocs Team

Join the PULSE NetDocs team, a critical unit within the Operations organization focused on the end-to-end lifecycle of documentation, release communications, and partner engagement for the PULSE Network. This role is grounded in technical precision and strategic communication—combining content management, release orchestration, and rigorous governance to ensure our network partners receive accurate, timely information.

The individual in this role will have proven experience in network releases, technical documentation, or complex communications. You will demonstrate a track record of managing end-to-end document lifecycles, influencing business partners through structured governance, and executing communication tactics with high attention to detail. This role operates with autonomy, proactively working across team structures, including product SMEs, legal, and risk, to deliver bi-annual releases, monthly participant notifications, network bulletins, and emergency communications.

The candidate must have strong written and verbal communication skills, advanced project and change management skills, and a demonstrated ability to navigate Jira-based workflows and authoring software.

Responsibilities:

• Release Orchestration: Manage the end-to-end lifecycle of partner-facing documentation and communications, including bi-annual network releases, monthly OnPoint publications, and emergency alerts.

• Governance & Validation: Maintain rigorous quality control standards by executing pre- and post-publication validation of all documentation and communication. Ensure all messaging aligns with established team procedures, controls, and risk frameworks.

• Intake & Workflow Management: Utilize Jira to manage request intake, groom user stories, and ensure alignment across initiatives and policies. Participate in team and stakeholder discussions to ensure clear expectations and "Definition of Ready" for document revisions.

• Content & System Management: Maintain the integrity of our document repositories and manage content publication across internal and external portals, ensuring brand consistency and accuracy.

• Strategic Collaboration: Serve as a thought partner to internal SMEs and communicate proactively with stakeholders to ensure all messaging tells a compelling, accurate story regarding business priorities and participant requirements.

• Compliance & Audit: Support internal audit requirements by providing evidence for process builds, maintaining procedure documentation, and executing control testing to support the broader NetDocs operational framework.

Basic Qualifications:

• Bachelor’s degree or military experience.

• At least 3 years of experience in communications, technical writing, release management, or project operations.

Preferred Qualifications:

• Bachelor’s degree in Communications, Marketing, English, or Journalism.

• 4+ years of experience in documentation lifecycle management, release communications, or financial services operations.

• Experience using project management tools (Jira) and document repository management (Google Workspace, SharePoint).

• Experience with Adobe Framemaker.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Houston, TX: $98,900 - $112,900 for Principal Communications Assoc

McLean, VA: $108,900 - $124,300 for Principal Communications Assoc

Richmond, VA: $98,900 - $112,900 for Principal Communications Assoc

Riverwoods, IL: $98,900 - $112,900 for Principal Communications Assoc

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).