Foreclosure Timeline Sr Associate

Hybrid role - Must live within a commutable distance to the office in Miami, FL for in-office responsibilities

Monitors foreclosure loans and ensures that foreclosure actions on individual accounts are completed in a timely manner, according to investor/insurer, state, and regulatory guidelines, minimizing financial losses to the company.

Scope/Responsibilities: Solid knowledge of required job skills, company policies and procedures; has the ability to apply knowledge to a variety of work assignments that vary in nature with a moderate level of difficulty. Serve as the single point of contact and subject-matter-expert for a customer pipeline or a mortgage function. Utilize broad base knowledge in multiple functional areas to solve problems and improve processes. General understanding of federal and state mortgage servicing requirements and standards. Generates a variety of daily, weekly, and monthly internal and external reports. Proven track record of working/managing multiple processes. Ability to operate under strict deadlines and within short timeframes. Proven ability to manage time, priorities and resources to achieve goals.

About the role

• Maintain attorney communication via phone, email, Fortracs, and Black Knight LoanSphere.

• Responsible for timely processing of activities & responsiveness of alerts to ensure Foreclosure Timeline Management is met.

• Minimize losses through management of attorney to ensure Foreclosure process is consistently progressing.

• Responsible for special projects and reporting required by investors.

• Ensure accounts are properly documented with actions taken, correspondence, and explanation of delay, if any.

• Ensure compliance with all state and investor requirements.

• Negotiate any opportunities to shorten timeline, drive performance, or minimize loss.

• Portfolio Management may include: maintaining average CAPES assigned by state and firm, following up with other departments and/or local counsel for outstanding items, and providing information and chronologies for investor requested reporting.

• Meet requirements/goals set forth for turn over ratio, FNMA timeline completion, milestone tracking exceptions, avoidable delays, and pull through rate.

About you

• Education & Professional Experience: Typically requires a minimum of 2 years of work experience. Associates degree preferred with two years customer service experience. Mortgage and/or Financial Services experience a plus. High school diploma or state approved equivalency required.

• Leadership/Hierarchy: Operates effectively under general supervision. Ability to train new or existing staff when necessary. Suggests and asks for others’ ideas to improve quality, efficiency, and effectiveness.

• Level of Decision Making: Applies judgment to resolve issues and/or make recommendations. Utilizes sound judgment to identify the best solution to critical issues within a functional area. Utilizes technical skills to recommend solutions.

• Individual/Customer Impact: Decisions and actions have impact on success of project team, department and/or client. Scope of work occasionally impacts assigned business area, other business units and/or processes. Provides advice and assistance to help others accomplish their work. Proven ability to serve as a champion for our customers. Ability to handle escalated issues timely and appropriately.

• Communication: Demonstrates high-level verbal and written communication skills. Ability to deliver thorough communications to a team and/or peers. Skilled in presenting to small groups.

• Technical Proficiency: Demonstrate intermediate to advanced computer and software skills necessary for job function. Proficiency with Microsoft Office. Proficiency with Fortracs/Lenstar preferred.

What you’ll get

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks.

About us

Rocket Mortgage® was founded in 1985. Today, we’re a Detroit-based, publicly traded company with a mission to Help Everyone Home. At Rocket Mortgage, we believe that home is more than the house you live in. Our wide variety of home loan options, tools and resources empower our clients to achieve their homeownership dreams. We’re known as experts in the mortgage industry, but we’re also innovators – we strive to create the best experiences for our clients from beginning to end. And we’re not your typical employer. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.

*This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at Careers@Rocket.com.