Mid-Level

Collection Specialist

Santander

Hvidovre, Denmark · On-site

Country: Denmark

At Santander Consumer Bank, we are committed to helping our customers manage their financial obligations with professionalism, integrity, and a customer-focused approach. As part of one of Europe's largest financial groups, you'll join an international organisation where collaboration, continuous improvement, and personal development are highly valued.

We are looking for a proactive and solution-oriented Collection Specialist to join our Danish Collections team. In this role, you will combine day-to-day operational case handling with opportunities to improve processes, collaborate across functions, and contribute to delivering an excellent customer experience while ensuring compliance with regulatory requirements.

Key Responsibilities

As a Collection Specialist, your responsibilities will include:

Responding to customer enquiries via phone, email, and other communication channels in a professional and customer-focused manner.
Handling enquiries from customers, collection agencies, legal partners, and other stakeholders.
Managing collection activities throughout the customer journey, including reminders, loan terminations, and preparation of cases for external debt collection.
Processing deceased estate cases related to loans and credit facilities, including creditor claims.
Ordering and retrieving documentation from relevant authorities and institutions.
Preparing and forwarding legal documentation and case files to external partners and legal counsel.
Supporting the administration of repossessed vehicles and other secured assets.
Ensuring accurate documentation and record keeping in accordance with internal policies and regulatory requirements.
Identifying opportunities to improve collection processes, increase efficiency, and enhance the customer experience.
Participating in system enhancements, testing, and implementation of new processes where relevant.
Collaborating closely with colleagues across departments and with Nordic stakeholders to ensure consistent and compliant collection practices.

Qualifications & Experience

We are looking for someone who has:

A minimum of 3 years' experience within collections, customer service, customer operations, or a similar role.
Experience from the banking or financial services sector is an advantage.
Good knowledge of debt collection legislation and regulatory requirements.
Knowledge of debt collection practices in one or more Nordic countries is considered an advantage.
Experience working with Microsoft Office, particularly Excel and Word.
Experience with CoreView or similar collection systems is beneficial.
An interest in digital tools, automation, and system improvements.

Personal Profile

To succeed in this role, you are:

Customer-oriented and able to balance empathy with business objectives.
Solution-oriented with a strong focus on delivering results.
Structured, organised, and able to manage multiple priorities in a dynamic environment.
Curious, proactive, and motivated to continuously improve the way we work.
A collaborative team player who enjoys working across functions and organisational boundaries.
Process-driven, with an eye for detail and a strong commitment to quality.
A person of high integrity who ensures compliance with policies, procedures, and regulatory requirements.
Comfortable taking ownership of your work and contributing to a positive team culture.

Language Skills

Fluent in Danish, both written and spoken.
Professional working proficiency in English.

What We Offer

At Santander Consumer Bank, you'll become part of an international organisation with a strong Nordic presence and an inclusive, collaborative culture.

We offer:

An exciting and varied role with opportunities to influence how we work.
A professional yet informal working environment with supportive and experienced colleagues.
Opportunities for continuous learning and professional development.
Close collaboration with colleagues across the Nordic organisation.
Competitive salary and benefits, including pension and private health insurance.
A workplace where your ideas, initiative, and contribution make a real difference.

Interested?

We encourage you to submit your application and CV as soon as possible.

All applications will be treated with strict confidentiality.

We perform background checks on all relevant candidates. For positions that require authorization and/or confirmation of suitability, a police certificate of good conduct and credit check must be presented. Background check is carried out with prior consent from the candidate.