Area Manager

Annual salary: up to £42,020.69

Area Manager

Location: Northeast

Contract: Full time, Permanent, 40 hours per week, Monday to Friday, 8.30am – 5pm

Salary: £42,020.69 plus Car Allowance

Mears Housing Management are seeking an Area Manager to support the delivery of a new service designed to enable a vulnerable client group, avoid homelessness and move into settled accommodation. Pastoral, floating support to assist the management and sustainment of the residency and manage the accommodation forms part of the service provision. The key requirement of this service is to ensure that no one leaves prison without the offer of a place to live from their first night in the community and to support a pathway to settled accommodation.

This is a hybrid position, mainly home working with expectation to go out on patch to meet the team and attend offices for meetings etc.

About the Role:

The role will support the Senior Area Manager and the Head of Operations, and manage the day to day operations of the Resident Welfare Team working closely with the Probation Service, the Customer Service Centre and the Property Team to ensure clients leaving prison transition smoothly and efficiently into their accommodation.

• The post holder will manage a team of Resident Welfare Officers to provide housing related support to people leaving prison to enable them to maintain their accommodation and to support move on into settled accommodation and their aspirations for independent living.

• The role also requires partnership and collaborative working with colleagues, external agencies, third parties and charitable organisations to support resettlement, move on and community cohesion and sustainability.

Role Requirements:

• Responsible for the day to day management of the Resident Welfare Officer Team ensuring a comprehensive person-centred service which includes out of hours provision

• Ensure accommodation provided is procured and maintained to required standards Lead, manage, motivate and support staff to deliver contractual requirements.

• Create positive, continuous improvement culture within the business, embedding and manging through the principals of ownership & accountability and reward and recognition.

• Delivery of service to ensure safeguarding and welfare are fully considered and embedded in processes.

• Delivery of contractual compliance and successful outcomes of all Key Performance Indicators, internal and commercial targets.

• Management of risks through effective planning and service delivery; escalating to senior management for action in a timely manner.

• Management and development of relationships with internal colleagues, third parties and external organisations to support service delivery and property procurement.

• Overall responsibility for the delivery of a customer focused service to our service users ensuring a tailored approach to meet individual needs whilst being culturally aware and sensitive of circumstances Work collaboratively and proactively with centralised and local teams to ensure delivery of and seamless and excellent service.

• Delivery of performance and service reporting as requested by line manager, escalating all risks and concerns to ensure full resolution Ensure all records and IT data on systems remains updated with accurate information to meet contractual requirements.

• Undertake adhoc projects and provide support and cover for colleagues and teams within Mears Housing Management

• Ensure full compliance with Mears code of conduct, contractual terms and group policies & procedures

Key Criteria:

• Previous line manager experience

• A flexible working approach and the ability to work to tight deadlines.

• Ability to communicate effectively with colleagues and clients- Excellent written and spoken communicator

• Ability to work well under own initiative.

• Ability to understand differing cultures

• Evidence of working collaboratively and adopting a partnership approach

• Demonstrable experience of working in a similar based role

• Full UK Driving License

Benefits:

• 25 days annual leave plus bank holidays

• Family friendly policies including enhanced maternity (14 weeks full pay, 12 weeks half pay and 13 weeks statutory pay), paternity (2 weeks full pay) and adoption leave

• Employee Assistance Programme - free confidential support and counselling available

• Mears Rewards offering discounts and cashback at leading retailers including travel, household items and shopping

• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!

• Volunteering leave – up to two days per year to support community initiatives

• Cycle to Work Scheme

• Share save scheme

• Recognition and long service awards

• Buy up to 5 days holiday each year depending on length of service

• Learning and development opportunities

• Career progression opportunities across Mears Group

• Occupational health support

• Green car scheme with Tusker after successful probation period

• We have a range of internal forums that Aline with our company core values and beliefs including Mears Men, Women’s Heath, Pride at Mears, R.E.A.C.H, Women Operative support, Armed Forces, Women in Leadership, Diverse

• Company Sick Pay

• Employee can choose between 4% and 6% pension contribution which the company will match with Scottish Widows

• Life Assurance (3x annual salary)

• Private Medical Insurance (single cover)

• £4,500 annual car allowance or Company car

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

Apply below or to discuss your application further; contact: Beth Dunford (beth.dunford@mearsgroup.co.uk) If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.