Senior Technology Operations Specialist

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Regular or Temporary: Regular

Language Fluency: English (Required)

Work Shift: 1st shift (United States of America)

Please review the following job description:

Supports and coordinates day to day technology operations to ensure stable and efficient performance across assigned platforms, infrastructure, systems, and networks. Delivers reliable administration and support of hardware, software, databases, and end user technology, highlighting issues and trends to senior teammates and providing assistance and training to lower level support teammates to enable seamless service delivery and operational continuity.

ESSENTIAL DUTIES AND RESPONSIBILITIES Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Delivers day-to-day operational support for assigned technology platforms, infrastructure, and systems, helping maintain production stability and performance.

2. Administers and supports hardware, software, databases, and enduser technology by following established procedures, checking and adjusting work methods as needed to ensure reliable and scalable service delivery.

3. Works with other technology teams to coordinate routine operational activities, raising questions or concerns when issues, risks, or dependencies are identified.

4. Monitors system performance, alerts, and queues, resolving issues within defined scope and escalating more complex problems to appropriate teams for timely resolution.

5. May support and coordinate installation planning activities by managing schedules, tracking readiness tasks and dependencies, identifying and addressing non‑routine planning issues, and working with internal teams and vendors to support timely and compliant deployments.

6. Follows and reinforces approved standards, policies, and procedures in daily work to support compliance, security, and risk management, flagging gaps or inconsistencies to more senior teammates.

7. Participates in scheduled maintenance, upgrades, and troubleshooting tasks by executing runbooks and documented steps, validating outcomes, and helping minimize service disruptions.

8. Documents requests, workarounds, and resolutions clearly and accurately to support continuous improvement of support processes.

9. Contributes input on recurring issues and observed trends to help assess operational needs and plan improvements or small-scale technology initiatives.

10. Provides technical assistance and training to lower level support teammates, including explaining procedures, walking through troubleshooting steps, and reviewing their work for accuracy where appropriate.

Qualifications Required Qualifications The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. High school diploma and a minimum of 4 years of experience in technology operations or related technical support roles.

2. Working knowledge of IT infrastructure components including hardware, software, and networks.

3. Familiarity with standard operating procedures and compliance requirements in technology environments.

Preferred Qualifications

1. Experience with common enterprise technology platforms and tools.

2. Certifications such as CompTIA A+, Network+, or equivalent.

3. Exposure to IT service management frameworks (e.g., ITIL).

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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