Result Areas / Main Activities

Field Quality Management

• Investigates customer complaints and field quality issues related to aftermarket products.

• Performs technical analysis of returned products and supports warranty claim assessments.

• Coordinates product inspection and failure analysis activities.

• Establishes containment actions and drives corrective action implementation.

Customer Support

• Supports customers and distributors with technical product-related issues.

• Provides technical expertise to Field Area Managers operating in Poland and European markets.

• Participates in customer visits and quality reviews when required.

• Maintains a high level of customer satisfaction by ensuring fast and effective problem resolution.

Root Cause Analysis & Continuous Improvement

• Leads and facilitates structured problem-solving activities

• Coordinates cross-functional teams to identify root causes and define permanent corrective actions.

• Monitors effectiveness of implemented actions.

Quality Monitoring & Reporting

• Monitors field quality performance indicators and warranty trends.

• Identifies recurring issues and potential risks.

• Develops regular reports and dashboards for management and stakeholders.

• Supports quality reviews and management meetings with field performance data.

Required Experience

• 3–5 years experience in Quality Engineering, Customer Quality or Automotive Quality.

• Experience in aftermarket business is considered a strong advantage.

• Experience in customer-facing technical roles is preferred.

• Knowledge of automotive quality standards and methodologies.

Education

Bachelor's or Master's Degree

Field of Study: Mechanical Engineering

• Automotive Engineering, Industrial Engineering, Materials Engineering or other relevant Engineering disciplines

Languages

| Language | Level | |-------------------------------|---------------| | English | Advanced (C1) | | Polish | Native / Fluent | | Additional European language | Nice to have |