Customer Success Associate (German/Italian)- Remote

About Finom

Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.

We recently closed a €115 million Series C equity round (around $133 million), bringing our total funding to approximately $346 million. This significant investment follows a $105 million growth funding round from General Catalyst, a long-term backer since 2021 known for supporting companies like Airbnb, HubSpot, KAYAK, and Stripe.

Finom's platform goes beyond traditional banking, offering invoicing and a growing suite of features, including AI-enabled accounting, aiming to simplify financial management for entrepreneurs. We're actively expanding our reach across key EU markets like Germany, France, the Netherlands, Italy, and Spain.

At Finom, we’re not just redefining the entrepreneurial experience — we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.

Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business.

About the Role

As a Customer Success Associate you’ll own a book your own portfolio of high value customers across European markets. This isn’t a passive support role. We want someone who treats their portfolio like a sales territory - building best in class relationships and working with their clients to maximise the value of their Finom account.

You’ll be measured on what matters: keeping your portfolio in a positive growth state, making customer churn a non starter, and impacting business growth.

This position is critical to Finoms expansion across our Revenue Function and the team is overseen by the Chief Revenue Officer. If you are a hungry, self motivated individual, who is looking for a role they can grow and make their own - this is your seat.

Responsibilities

• Actively managing and engaging the portfolio through a multi channel communication strategy

• Building strong relationships with decision-makers and becoming a trusted point of contact for clients.

• Driving revenue growth, retention and product adoption across Finom’s product suite.

• Identifying and executing upsell, cross-sell and referral opportunities and avoid churn

• Using account data, usage signals and portfolio trends to prioritise outreach and identify opportunities or risks

• Monitoring account health and proactively intervening with at-risk clients to prevent churn.

• Maintaining accurate Salesforce pipeline, activity and account tracking

• Using Modjo/AI tools call intelligence to continuously improve performance and share best practices with the team.

• Supporting clients throughout all lifecycle stages

• Following relevant AML, transaction-monitoring and internal processes.

Requirements

Requirements

• Minimum 1-2 years in a Sales, Account Management, Customer Success position in B2B SaaS or Fintech

• Strong communication skills - you know how to open a conversation and create urgency without being pushy and put the customer first

• Commercially focused - you think in terms of revenue per account, expansion potential, balancing customer satisfaction with business goals

• You use data to make decisions - whether that's spotting a usage drop before it becomes a churn risk or identifying the right moment to have a plan upgrade conversation

• Comfortable working in a fast-moving environment where the playbook is still being written in places

• Prior experience with Salesforce or similar tools is a benefit

• Native (or perfect fluency) in German or Italian, fluency in English

What we offer

• Full remote from one of the following countries:

• Spain, Poland, Cyprus, Portugal, Hungary, Greece, Serbia, Turkey, Bulgaria & eastern EU

• Base salary from 24.000 EUR to 36.000 EUR gross per year, based on experience

• Annual bonus based on targets achieved

• Stock Options

• Work & Swim from Cyprus

What You Will Get In Return

Make a genuine impact on the product

Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.

Work in the EU

Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.

Become a stock options holder

Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.

Receive unwavering support and care

Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.

Work & Swim program

Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.

Equal Opportunity Statement

At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.