Spa & Boutique Manager, Dr. Barbara Sturm (Soho)

Who we are

Puig is a home of Love Brands within a family company that furthers wellness, confidence and self-expression while leaving a better world. For more than a century, our entrepreneurial spirit and passion for creativity have made us a challenger in the premium beauty industry.

With 17 Love Brands across Fragrance and Fashion, Makeup and Skincare, we create stories that connect with people’s emotions and are powered by a global team of over 13,000 passionate professionals. With products sold in more than 150 countries and €5,042 million in net revenue in 2025, and guided by strong values and sustainability commitments, Puig continues to grow as a Home of Creativity: an open-minded space where Creators Of All Kinds are empowered to thrive, innovate and express who they are.

The Opportunity

We are seeking an inspiring and results-driven Spa & Boutique Manager to lead the ongoing success of our Soho, New York, location. This unique opportunity is ideal for a proven leader with experience building high-performing teams, driving sales, and delivering exceptional luxury client experiences. Overseeing both the spa and boutique, you will be responsible for business performance, operational excellence, team development, and client engagement. The ideal candidate is entrepreneurial, commercially minded, and passionate about luxury skincare, wellness, and hospitality, with the ability to cultivate meaningful client relationships, elevate service standards, and inspire a culture of excellence.

What you'll get to do

Drive Business Performance & Commercial Success

• Own and lead the boutique's commercial performance, consistently achieving or exceeding sales goals, service targets, and key business metrics

• Analyze performance data including traffic, conversion, treatment bookings, retail sales, and client retention to identify opportunities and drive results

• Develop and execute local business-driving strategies that increase brand awareness, client acquisition, and spa utilization

• Leverage clienteling tools and best practices to cultivate long-term client relationships, increase loyalty, and drive repeat business

Elevate the Luxury Client Experience

• Deliver an exceptional, highly personalized client journey that reflects the standards and values of the Dr. Barbara Sturm brand

• Ensure every client interaction is thoughtful, elevated, and service-focused across both the spa and retail environments

• Resolve client concerns with professionalism, discretion, and a solutions-oriented approach

• Champion a hospitality-driven culture that consistently exceeds client expectations

Lead and Develop a High-Performing Team

• Recruit, onboard, coach, and develop a best-in-class retail and spa team

• Foster a culture of accountability, collaboration, continuous learning, and service excellence

• Conduct ongoing performance conversations, development planning, and monthly coaching sessions

• Ensure the team maintains expert product knowledge, treatment expertise, and a strong understanding of brand standards

• Inspire and motivate employees to achieve both individual and team performance goals

Oversee Spa & Boutique Operations

• Lead all day-to-day boutique and spa operations, ensuring seamless execution across all client touchpoints

• Oversee treatment scheduling, therapist management, room readiness, service quality, and overall spa efficiency

• Maintain operational excellence across opening and closing procedures, inventory management, housekeeping, and health and safety standards

• Ensure accurate stock control, inventory replenishment, and shrink prevention practices

• Manage POS systems, vendor relationships, facility maintenance, and back-of-house operations

• Ensure compliance with all company policies, operational procedures, and regulatory requirements

Serve as a Brand Ambassador

• Maintain exceptional visual merchandising standards and ensure the boutique consistently reflects the luxury aesthetic of the brand

• Represent Dr. Barbara Sturm at client events, VIP experiences, media activations, and industry functions

• Partner closely with marketing teams to support local events, influencer engagement opportunities, and community partnerships that drive awareness and traffic

We'd love to meet you if you have

• 5+ years of leadership experience within luxury retail, spa, beauty, or hospitality environments

• A proven history of leading high-performing teams and delivering strong commercial results

• Deep knowledge of luxury skincare, wellness, and spa services, with a passion for client experience

• Strong business acumen with experience managing sales performance, staffing, inventory, and operational excellence

• Exceptional leadership, communication, and relationship-building skills

• High emotional intelligence with the ability to coach, motivate, and develop diverse teams

• Strong organizational skills with the ability to prioritize and thrive in a dynamic environment

• Experience interpreting KPIs, forecasting trends, and translating insights into action plans

• Proficiency with modern retail, POS, booking, and inventory management systems

• Flexibility to work evenings, weekends, holidays, and peak business periods as needed

We welcome Creators Of All Kinds. If you are unsure of meeting all the requirements but trust you have the transferable skills to excel in this role, complete the application and our teams will get in touch if you are selected for an interview.

Compensation Data

The expected base salary for this position ranges from $90,000.00-$105,000.00. Various factors are considered when extending offers, such as relevant skillset, training, years of experience related to the current job description, education, and our organizational structure. In addition to the base salary, PUIG offers a competitive benefits package that includes health and dental insurance, life insurance, disability insurance, 401K, paid holidays, a generous paid time-off policy, hybrid work environment, and career opportunities within a dynamic team.

WHAT YOU’LL LOVE ABOUT US

• An entrepreneurial, creative and welcoming work culture

• A range of learning and development opportunities

• An international company with plenty of opportunities to grow

• A competitive compensation & benefits package