Country Kitchen and Bathroom Business Leader IKEA Service Office

Why we will love you

• Three years of experience in the kitchen business, during which you have successfully led sales strategies and driven profitable growth

• Extensive knowledge of the Kitchen market, customers, competition, trends and news.

• Broad knowledge of multichannel reality and online customer behaviors

• Extensive knowledge of business plans and goals as well as follow up on KPIs

• Broad knowledge of how consumer acts, feels and behaves in a retail environment to apply the insights in the shopping experience design in all touch points

• Broad knowledge about the Kitchen local market environment, expectations from customers today and tomorrow to secure that commercial and service offers meet customer demands and needs

• Broad knowledge of how to optimize the customer experience across physical and digital touchpoints and content to increase the likelihood that customer visits convert to sales

• Broad knowledge of the possibilities to activate sales and the use of the commercial calendar and relevant associated store activities

• Broad knowledge of how to identify and realize opportunities for add-ons, cross selling and up-selling of products and services to fulfil customer needs

What you'll be doing day to day

• Ability to understand the complexity of IKEA business and the role of Commercial and selling as an integrated part of the business

• Good leadership capabilities including ability to lead peers and stakeholders while communicating in an inspirational way with IKEA tone of voice

• Ability to prioritize and make decisions with speed and simplicity

• Ability to take a holistic view of a global organization and identify business opportunities accordingly

• Ability to follow up and measure performance of output and capture learnings to improve planning and performance moving forward.