Customer Technology Lead (m/f/d) - International

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Job Function:

Project/Program Management Group

Job Sub Function:

Technology Project Management

Job Category:

Professional

All Job Posting Locations:

Madrid, Spain, Norderstedt, Schleswig-Holstein, Germany, Umkirch, Germany

Job Description:

Internal Job Posting 25.8.- 09.09.2026

DePuy Synthes is recruiting for a Customer Technology Lead (m/w/d) - International

This is a hybrid role available in Norderstedt/Umkirch Germany or in Madrid, Spain

What makes our team special

DePuy Synthes is characterized by a strong innovative character. Team spirit, the right mindset and an open culture are what make our team successful and satisfied. We value people with team spirit who take responsibility and move forward in an innovative and solution-oriented manner. Would you also like to help shape the future with your commitment and passionately advance big ideas? Then become part of our team!

Position Summary

The Customer Technology Lead – International defines and leads the strategy for customer-facing business technology that strengthens strategic customer partnerships and creates competitive differentiation across international markets outside the US.

Acting as the bridge between Commercial, International Strategic Partnerships, IT, enabling technology teams, and strategic customers, the role translates customer business needs into scalable technology-enabled solutions across customer connectivity, automation, APIs, digital integration, and enterprise business platforms.

Key Responsibilities

Customer Technology Strategy & Roadmap

• Define and own the International Customer Technology strategy and roadmap
• Identify and prioritize scalable use cases across Order-to-Cash, logistics, inventory visibility, master data, procurement connectivity, and related workflows

Customer Connectivity & Business Integration

• Lead customer connectivity through APIs, automation, digital integration, and scalable business platforms
• Enable stronger business integration with hospitals, hospital groups, health systems, procurement organizations, GPOs, and other strategic customers

Governance, Standardization & Prioritization

• Establish governance, prioritization, and decision-making for customer technology initiatives across international markets

• Drive standardization and avoid fragmented local solutions through reusable platforms, templates, and integration approaches

Cross-Functional, Technology & Customer Partnership Leadership

• Serve as a sparring partner for enabling technology teams, helping shape and enable early-stage technology adoption with key hospitals

• Help shape the internal organization’s vision around customer connectivity by bringing customer needs, business value, and partnership opportunities into upstream technology discussions

Key Deliverables

• International Customer Technology roadmap

• Governance framework for customer connectivity initiatives

• API and business integration strategy

• Standardized customer connectivity approach across international markets

• Technology-enabled value propositions for strategic customer partnerships

Required Experience

• Commercial experience within MedTech, healthcare, or a comparable B2B environment

• Strong understanding of hospital business processes and customer operations

• Knowledge of APIs, ERP integration, CRM, and enterprise business platforms

• Proven cross-functional leadership and stakeholder management across business and technology teams

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If, as part of your application, you would like the involvement or support of the representative body for employees with severe disabilities, please inform us during the initial contact by our Talent Acquisition team.

#LI-Hybrid

#DePuySynthesCareers

Required Skills:

Preferred Skills:

Agility Jumps, Cross-Functional Collaboration, Financial Analysis, Information Technology Project Management, Interpersonal Influence, Market Savvy, Performance Measurement, Process Control, Process Improvements, Project Management Methodology (PMM), Project Management Office (PMO), Project Management Tools, Project Reporting, Quality Control (QC), Tactical Planning, Technical Credibility

The anticipated base pay range for this position is:

€106,100.00 - €182,390.00

Benefits:

In addition to base pay, we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees’ and companies’ performance of the previous calendar year, or sales commissions. Moreover, we offer vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, programs for financial, physical and mental health. We also offer service anniversary and recognition awards, and subject to the terms of their respective plans, employees - and in some location’s eligible dependents - can participate in several insurance plans. For more information, visit Employee benefits | Supporting well-being & career growth | Johnson & Johnson Careers.

*This is for informative purposes only. Amounts and actual benefits may vary by location and are subject to change.