Company Description

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

Back-office execution role supporting TFS Switzerland operations. The position owns rules-based processing, documentation, certification handling and trade follow-up. Customer-facing relationship management and commercial activities are retained by SGS Switzerland.

Primary Responsibilities

• Processing of inspection requests, including review of accuracy and completeness of Requests for Inspections

• Back-office execution of the registration and licensing process

• Ensuring CoC issuance, amendments and replacement as per country standards

• Acting as back-office interface between SGS Switzerland and the trade for case execution

• Ensuring processing quality, timeliness and adherence to agreed service levels

Specific Responsibilities

• At all times, complies with SGS Code of Integrity and Professional Conduct.

• Ensuring SR registration and, when applicable, creating hard files with relevant documents

• Validating external parties in the Operations system

• Transmitting relevant contractual documents to the Certification Center (CC) for processing

• Receiving Conformity Assessment Instructions from CC and acting upon them

• Requesting quality and transaction documents from exporters/producers as instructed by CC

• Generating invoices, following up with exporters for payment, and registering payments

• Contacting the trade for resolution of discrepancies and requests for additional information (client follow-up)

• Monitoring and resolving Blocking Actions under TC/SA role; following up for missing information; ensuring timeliness of certificate issuance (first-level escalation)

• Following up with LO / exporter for importer / authority acceptance in case of discrepancies

• Coordinating CoC issuance; where printing on security paper and physical delivery is required, liaising with the Switzerland office (physical step remains local)

• Monitoring of inspection execution, sampling and testing, when applicable

• Entering and managing orders in group-sanctioned systems; managing documents and communication in group-sanctioned tools

• Preparing regular job status reports for the Switzerland operation

• Complying with QMS procedures, IVP rules and Country Instructions; assisting in QMS maintenance

• Handling day-to-day operations in a timely, complete and proper manner

• Comply with all SGS policies including Quality, Health & Safety, Environmental and Code of Integrity

• Act at all times in accordance with SGS values, including professionalism, respect and inclusion

Qualifications

• University degree or equivalent professional qualification (min. 3 years' relevant sector/company experience)

• Minimum 2 years' experience in trade / import-export back-office operations

• Experience in SGS TFS services is an advantage

• Fluent English (working language with the Switzerland team); German an advantage

• Strong attention to detail and accuracy in document and data processing

• Proficiency with operational systems (LIMS and group-sanctioned order/document tools)

Additional Information

• Hybrid work arrangement may differ depending on affiliate country, should be amenable to be onsite for 2 to 6 months.