Senior Team Manager - Luxury Automotive Customer Experience | Spanish + English C1

Req ID#: 414945

Location: Madrid, Spain, ES

Job Description:

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Description

• On-site Position.

• Temporary Replacement Contract.

• Full-time – 39 hours/week.

• €28,000 gross/year.

• Expected Start Date: September, 7th.

About the Opportunity

Foundever is seeking an experienced Team Manager to lead operations within a premium automotive customer experience project. This role is designed for professionals with a strong background in customer operations, team leadership, and performance management within fast-paced service environments. The successful candidate will play a key role in driving operational excellence, team engagement, and service quality for a globally recognized luxury automotive brand.

Key Responsibilities

• Lead, coach, and develop a team of customer service professionals to achieve operational KPIs and quality standards.

• Monitor customer interactions and team performance, identifying improvement opportunities and implementing action plans.

• Analyze operational metrics, reporting data, and campaign results to optimize performance and customer satisfaction.

• Provide ongoing feedback, coaching sessions, and performance follow-ups.

• Handle escalations and support agents in resolving complex customer situations.

• Ensure clear and effective communication between internal stakeholders and client operations.

• Promote a high-performance culture focused on collaboration, accountability, and continuous improvement.

• Support onboarding and integration processes for new employees.

Candidate Profile

• Advanced Spanish and English level (minimum C1 required).

• Higher Vocational Training qualification (Ciclo Formativo de Grado Superior) or equivalent.

• Previous experience as Team Manager, Supervisor, or Operations Team Leader within customer service or contact center environments.

• Minimum 6 months of experience in customer operations.

• Strong leadership, analytical, and interpersonal communication skills.

• Experience managing KPIs, coaching plans, and operational reporting.

• Customer-oriented mindset with strong problem-solving capabilities.

• Availability to work rotating schedules from Monday to Sunday, including public holidays.

Working Conditions

• Temporary replacement contract.

• Full-time position: 39 hours/week.

• Rotating shifts between 8:50 AM and 8:00 PM.

• Paid training program of 3 weeks.

• Training schedule: Monday to Friday from 9:00 AM to 6:00 PM.

• Professional and international working environment in Madrid.

Why Join Foundever

Foundever is a global leader in customer experience solutions, combining innovation, operational expertise, and people-focused strategies to support internationally recognized brands. We are committed to fostering an inclusive workplace built on diversity, equal opportunities, and professional growth.

Join Foundever and contribute to delivering premium customer experiences in a high-performance international environment.

The Company is committed to equality, diversity, and inclusion for all individuals and enforces a zero-tolerance policy toward any form of harassment or discrimination. We promote blind CV.

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