Video Solutions Expert, gTech Ads Solutions (Japanese, English)

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Minimum qualifications:

• Bachelor's degree or equivalent practical experience.

• 2 years of experience working with digital media or digital marketing/advertising solutions, implementing and measuring campaigns and providing client solutions.

• 1 year of experience working in customer relationship development, account management, media consulting, or a similar role.

• Ability to communicate in Japanese and English fluently to support client relationship management.

Preferred qualifications:

• Experience optimizing and troubleshooting products or services.

• Understanding of media landscape and knowledge of Google’s advertising solutions or similar digital advertising campaigns and platforms.

• Ability to demonstrate a data-driven approach when proposing solutions, providing actionable insights to customers.

• Ability to create strategic programs to drive performance (e.g., product adoption plans; campaign optimization syncs).

• Ability to work with cross-functional teams.

About the job

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

The gTech Ads Solutions team partners with the Large Customer Sales (LCS) team to provide product and data driven expertise to empower our largest and most sophisticated customers meet their advertising goals. In this role, you will partner closely with Sales teams to monitor our products' performance for top clients, develop tools that address their technological and business needs, and identify opportunities to grow Google's customers. Additionally, you will continuously look for opportunities to improve processes through workflow optimization and automation to increase efficiency and productivity.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

• Be a trusted advisor to priority Google Ads clients, understanding their business and marketing challenges and how Google's Video solutions can address them. Partner with Ads Sales teams to develop and present compelling video advertising strategies and media plans tailored to client goals.

• Drive the implementation, optimization, and performance analysis of video campaigns, particularly on YouTube, to meet and exceed customer objectives.

• Serve as the customer's go-to product expert for video, providing consultative solutions and insights on platform features and best practices and advancing overall customer's sophistication and digital maturity level on video.

• Analyze video campaign data to draw actionable insights, providing data-driven recommendations to customers and internal teams to improve performance and investment.

• Collaborate effectively with vendors and internal cross-functional teams (e.g., Sales, GTM, other gTech teams) to deliver on growth plans for clients.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.