Mid-Level

Associate Manager -Service and Delivery

WTW

Singapore · On-site

Associate Manager -Service and Delivery

Requisition identifier: 202604962
Location: Singapore
Employment type: Full time

Description

Client Relationship Management

Working as part of the team, you are responsible for day-to-day servicing to a portfolio of large corporate and international clients and ensuring timely delivery of high-quality service

Service Delivery
- Ensure timely and accurate processing of endorsements, certificates, invoices and policy documents.
- Monitor service levels and client satisfaction, resolving issues proactively.
- Understand client’s business and risk management needs and support Team Lead to look for solutions including cross-selling across all products.
Strategic Support
- Assist in developing client strategies and proposals
- Support cross-selling initiatives and identify opportunities for expanding services
Compliance & Documentation
- Maintain client data files, service records and meeting minutes in accordance with Willis Excellence Model standards
- Ensure adherence to local regulatory requirements and WTW’s guidelines and procedures
A thorough understanding and an expert real time user for all relevant documentation/ processing systems
Developing and maintaining general knowledge and experience of the (re)insurance market as a whole, recognise and explain trends, general carrier capabilities and competitiveness.
Constantly keeping abreast of insurance product developments
Coordinate and collaborate with specialists, consultants, industry experts, and other critical team members across WTW segments and geographies to bring the full capabilities of WTW to the client and ensure a streamlined client experience

Qualifications

Ability to understand a client or prospect's business, situations, opportunities, problems and key issues
Hold BCP, PGI and ComGI certification
Ability to work under time pressure to ensure prompt service delivery
Prepare client and prospect presentations
Independent and self-motivated individual who consistently strive to deliver the best for WTW' s clients
May hold regulatory licenses, permissions and technical or other requirements applicable under local legislation
In the absence of such, will be aware of and adhere to relevant regulations

Equal Opportunity Employer

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Sign up and I'll tell you right away how well WTW matches you — what you already have, and what's missing. Then I stay on it: I search for you and only write when I find something worth your time.

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Mid-Level

Associate Manager -Service and Delivery

WTW

Singapore · On-site

Associate Manager -Service and Delivery

Requisition identifier: 202604962
Location: Singapore
Employment type: Full time

Description

Client Relationship Management

Working as part of the team, you are responsible for day-to-day servicing to a portfolio of large corporate and international clients and ensuring timely delivery of high-quality service

Service Delivery
- Ensure timely and accurate processing of endorsements, certificates, invoices and policy documents.
- Monitor service levels and client satisfaction, resolving issues proactively.
- Understand client’s business and risk management needs and support Team Lead to look for solutions including cross-selling across all products.
Strategic Support
- Assist in developing client strategies and proposals
- Support cross-selling initiatives and identify opportunities for expanding services
Compliance & Documentation
- Maintain client data files, service records and meeting minutes in accordance with Willis Excellence Model standards
- Ensure adherence to local regulatory requirements and WTW’s guidelines and procedures
A thorough understanding and an expert real time user for all relevant documentation/ processing systems
Developing and maintaining general knowledge and experience of the (re)insurance market as a whole, recognise and explain trends, general carrier capabilities and competitiveness.
Constantly keeping abreast of insurance product developments
Coordinate and collaborate with specialists, consultants, industry experts, and other critical team members across WTW segments and geographies to bring the full capabilities of WTW to the client and ensure a streamlined client experience

Qualifications

Ability to understand a client or prospect's business, situations, opportunities, problems and key issues
Hold BCP, PGI and ComGI certification
Ability to work under time pressure to ensure prompt service delivery
Prepare client and prospect presentations
Independent and self-motivated individual who consistently strive to deliver the best for WTW' s clients
May hold regulatory licenses, permissions and technical or other requirements applicable under local legislation
In the absence of such, will be aware of and adhere to relevant regulations

Equal Opportunity Employer

Is this role right for you?

Your agent will tell you — in seconds.

Sign up and I'll tell you right away how well WTW matches you — what you already have, and what's missing. Then I stay on it: I search for you and only write when I find something worth your time.

or use email