IT Inhouse Consultant ServiceNow (x|f|m)

Join our IT Service Management team as a IT Inhouse Consultant ServiceNow (x|f|m). As part of a global organization, you will contribute to advancing digital workflows and service experiences that support our mission of Simplifying Progress. In this role, you will help further develop ServiceNow as an enterprise platform for workflow automation and digital transformation, enabling more efficient processes and seamless user experiences across the organization. Working closely with stakeholders across functions and regions, you will contribute to continuous improvement and sustainable business value that supports better health for more people.

This position is available for full-time. It is a hybrid role requiring some days on site at our site in Madrid (Spain) or Tunis (Tunisia) with the opportunity to work some days remotely.

Grow With Us – Your Responsibilities

• Manage ServiceNow platform upgrades, releases and patching activities while ensuring platform performance, reliability, security and compliance with governance standards and architectural principles

• Support, enhance and continuously optimize ServiceNow products and modules, including ITSM, Strategic Portfolio Management (SPM), CMDB, Asset Management, Knowledge Management and custom business applications

• Drive the evolution toward Autonomous IT through automation, self-service capabilities and AI-driven operations while enabling proactive service management based on high-quality service and configuration data

• Establish and further develop ServiceNow as an enterprise-wide platform for workflow automation across business functions

• Analyze, redesign and digitalize business processes by transforming manual activities into efficient and scalable digital workflows

• Develop dashboards, reporting capabilities and actionable insights to support data-driven decision-making and enhance user experience

What Will Convince Us

• Degree in Business Informatics, Information Technology, Computer Science or a comparable qualification

• Several years of professional experience as a ServiceNow Consultant, Solution Consultant, Technical Consultant or in a comparable role, including experience designing, implementing and enhancing ServiceNow solutions

• Strong understanding of IT service management principles, enterprise workflows and digital process optimization

• Experience working with ServiceNow modules such as ITSM, Strategic Portfolio Management (SPM), CMDB, Asset Management, CSM or custom application development

• Knowledge of modern platform, integration and automation technologies, ideally complemented by ServiceNow certifications such as CSA, CAD or comparable credentials

• Passion for improving user experiences through technology and driving continuous improvement in collaboration with technical and business stakeholders

• Strong communication and consulting skills combined with a structured, analytical and solution-oriented mindset

• Fluent English skills

What We Offer As a growing global life science company, stock listed on the MDAX and TecDAX, Sartorius offers a wide range of Benefits:

• Personal and Professional Development: Mentoring, leadership programs, Talent Talks, internal seminar offerings , coaching for managers

• Attractive Compensation: Vacation and holiday bonuses including pension benefits with a 40 hr. week and 25 vacation days

• Making An Impact Right From The Start: Comprehensive onboarding, including a virtual online platform even before joining, Welcome Workshops, "buddy" as point of contact

• Welcoming Culture: Mutual support, teamspirit and international collaboration; communities on numerous topics, such as coaching, agile working and business women network

• This position is filled within the Sartorius Spain S.A.

We promote diversity and inclusion and welcome applications from people of all nationalities, genders, sexual orientations, religions, age groups, disabilities, and cultural backgrounds.

About Sartorius

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application. www.sartorius.com/careers