Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Technology Manager Sr., within PNC's Technology organization, you will be based in Dallas TX.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

We are looking for an accomplished and experienced Business Technology Manager Sr. leader to lead the day-to-day operations of our enterprise Kubernetes-based container orchestration platforms. This role serves as a link between technical engineering teams and business stakeholders, ensuring scalable infrastructure solutions are developed, maintained, and widely adopted while prioritizing user experience.

The successful candidate will be instrumental in shaping the Day-2 operations strategic direction, defining the roadmap, and facilitating adoption of container hosting platforms across both on-premises and cloud environments.

Key Responsibilities:

• Platform Leadership: Maintain highly resilient, secure, and scalable containerized infrastructure

• Performance Optimization: Oversees product metrics to enhance the performance, usability, and reliability of containerized workloads across various environments

• Upgrades & Maintenance: Execute seamless, zero-downtime Day-2 operations, including Kubernetes minor/major version rollouts

• Security & Compliance: Enforce container security best practices, scan images, secure runtime, enforce policies, vulnerability management, and meet enterprise standards

• Operational Excellence: Partner with DevOps, security, and networking teams to optimize CI/CD pipelines, container runtime environments, and infrastructure-as-code (IaC)

• Resource Efficiency: Prevent cluster over-provisioning by managing resource requests/limits & horizontal/vertical scaling

• Cost Optimization: Enhance cluster efficiency and resource management, minimize on-prem / cloud expenses through effective container orchestration, and strengthen system performance and reliability in accordance with SLOs/SLAs

• Incident Response: Serve as the escalation lead for production cluster outages, establishing strict root cause analysis (RCA) workflows

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).

• 10+ years in technology with extensive experience leading Container Platform Operations teams preferred. Advanced level understanding of customer experience

• 10+ years of expert-level knowledge of Kubernetes, Docker, Helm, CI/CD tools (e.g., Jenkins, GitLab CI), public cloud providers, and platform engineering domains preferred.

• Experience in Agile software development environments, preferably with developer platform products.

• Strong background in Kubernetes, container orchestration, and DevOps tooling (e.g., Helm, ArgoCD, Jenkins, GitOps).

• Familiarity with cloud providers (AWS, Azure, GCP) and on-prem solutions (OpenShift, bare-metal Kubernetes, etc.)

• Proven ability to build technical strategy and lead in a matrixed organization.

• Excellent communication skills, both written and verbal, with the ability to present complex technical information to non-technical stakeholders.

• Ability to lead cross-functional teams and manage multiple stakeholders effectively.

Preferred Skills:

• Kubernetes Expertise: Strong understanding of Kubernetes cluster architecture, workload orchestration, networking, RBAC, and security best practices.

• Hybrid-Cloud & On-Prem Platforms: Hands-on knowledge of hybrid and multi-cloud environments and experience integrating Kubernetes with enterprise systems.

• Agile Practices: Deep experience with Agile methodologies and backlog/project management tools (e.g., Jira, Rally, ADO).

Licenses and Certifications:

• Kubernetes certifications (CKA, CKAD, or CKS) strongly preferred

• Cloud certifications (AWS/Azure/GCP) a plus

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Provides solutions for IT and business management on applying technology to strategic business opportunities, planning and implementation of cross-functional applications.

• Initiates, owns and drives the identification, evaluation and direction of solutions that are cost effective and meet complex business requirements.

• Serves as the central point of contact for business demand management, technology expenditures, client feedback & relationship management and the overall client experience with the technology organization.

• Manages the consulting services and communications to internal business groups on process improvement projects designed to support product strategies and revenue generation/cost reduction.

• Manages the analysis & elicitation of complex client requirements, and the transformation of requirements into functional/non-functional requirements.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.

• Live the Values - Role models our values with transparency and courage.

• Enable Change - Takes action to drive change and innovation that will transform our business.

• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.

• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Application Development, Building High Performance Team, Business Management, Collaborative Team Work, Communication, Customer Solutions, Design, Group Problem Solving, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design

Competencies

Budgeting, Business Acumen, Consulting, Influencing, IT Project Planning and Organization, Product and Vendor Evaluation, Relationship Management, Requirements Analysis

Work Experience

Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry experience is typically 8+ years. At least 5 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Language Assessments

No Required or Preferred Language Assessments

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.