Marketing Operations Transformation Executive Director

The J.P. Morgan Commercial & Investment Bank is experiencing a transformation in its content supply chain operations to enable faster development and delivery of marketing campaigns to its global customers and prospects.

As a Marketing Operations Transformation Executive Director on the Corporate Investment Bank team, you will define, implement and operate the end-to-end marketing content supply chain. You will be responsible for spanning multiple applications, including Adobe Workfront, Adobe Experience Manager (AEM) Assets and other Adobe AI-enabled tools. You will own a multi-quarter strategic portfolio spanning platform integration, Digital Asset Management (DAM) operations and modernization, expansion of the Adobe application ecosystem, and ensuring content delivery to multiple channels. You will manage a team of Marketing Operations professionals and work closely with Martech, Technology, Product Experience, and the Integrated Marketing Centers of Excellence production teams.

Job Responsibilities

• Define and deliver a multi-year content supply chain transformation strategy and roadmap aligned to marketing priorities and business outcomes.

• Partner with stakeholders to translate needs into process, platform, automation, and operating model solutions.

• Identify opportunities across the end-to-end workflow, define future state, and drive enhancements across platforms, automation, and governance.

• Establish KPIs and measurement (e.g., cycle time, throughput, adoption, quality, compliance, cost-to-serve) and report realized value.

• Identify and prioritize AI/automation use cases to reduce manual effort and improve decision-making and throughput.

• Lead DAM modernization and unification (AEM Assets), enabling reliable content delivery across channels and distribution platforms.

• Define and implement DAM integrations (Workfront, Creative Cloud, Frame.io, and selected non-Adobe tools).

• Deploy and drive adoption of Adobe applications (e.g., Content Hub, Dynamic Media, GenStudio, Express) aligned to priority use cases.

• Manage vendors and dependencies (Adobe and third parties), including delivery, risk, and commercial performance.

• Lead change management and operating model evolution to drive sustainable adoption.

• Manage risks, interdependencies, and delivery across a multi-quarter portfolio; ensure transparent governance and communications.

Required qualifications, capabilities, & skills

• 12+ years in Marketing Operations, Digital Transformation, or MarTech leadership

• Deep expertise with Adobe Experience Manager (AEM), Workfront Planning, Workflow, and Automation, DAM platforms in general, and familiarity with the Adobe family of applications

• Experience leading large-scale, cross-functional transformation programs

• A consultative style with strong integration and systems-thinking capabilities

• Expertise in taxonomy, metadata governance, and workflow design

• Proven ability to influence vendors and senior stakeholders and drive alignment

• Transformation of current marketing workflows and content operations to realize time and cost savings and improved user experience

• A fully integrated marketing technology ecosystem across Workfront, AEM, and DAM

• Successful migration to AEM Assets Cloud

Preferred qualifications, capabilities, & skills

• A unified taxonomy, governance and a scalable, organization-wide DAM

• Financial services or large enterprise experience preferred

• Improved speed and efficiency of content production and distribution

• Enablement of AI-driven marketing operations

• Reduction in manual workflows and operational friction