Cloud Solution Architect Manager

Overview

With a global community of over 45,000 employees and partners, Microsoft’s Customer Success organization is dedicated to helping customers accelerate business value through differentiated experiences powered by our technology, people, and culture. We drive alignment and execution across Microsoft to ensure customers achieve successful outcomes at every stage of their journey—whether through digital, human-centered, or product experiences.

The Customer Success Unit (CSU) delivers Microsoft’s end-to-end services portfolio, including Customer Success, Consulting, and Support, helping customers realize the full potential of Microsoft Cloud and AI solutions. Join us and play a key role in accelerating AI transformation for customers around the world.

As a Cloud Solution Architect (CSA) Manager, you will lead a high-performing team focused on helping customers maximize the value of their Microsoft investments. Combining strong business acumen, technical expertise, and people leadership, you will coach your team to deliver customer-centric solutions that drive measurable business outcomes.

In this role, you will be instrumental in advancing the Success Programs Customer Success Unit (CSU) mission by enabling your team to achieve impact across customer engagements. As a leader, you will embody Microsoft’s Model, Coach, Care philosophy—cultivating a culture of accountability, growth, inclusion, and continuous learning.

Responsibilities

Drive Customer Success & Business Growth

• Lead teams to accelerate customer adoption, consumption, and value realization across Microsoft Cloud, Security, Data & AI, and Unified solutions.

• Partner with customers and senior stakeholders to identify strategic business opportunities and transformation initiatives.

• Drive cross-solution growth by expanding usage, consumption, and long-term customer investment in Microsoft technologies.

• Act as a trusted advisor to customers, influencing technology strategy, architecture decisions, and business outcomes.

Deliver Technical & Operational Excellence

• Ensure consistent execution of Microsoft delivery methodologies, governance standards, and operational best practices.

• Lead teams in removing technical and business blockers, mitigating risks, and accelerating deployment and customer success.

• Drive scalable, repeatable solutions that improve customer outcomes, operational readiness, security, resiliency, and performance.

• Maintain excellence across pipeline management, forecasting, execution, and business accountability.

Build Executive Relationships

• Develop trusted relationships with technical and business decision makers, including CIOs, CISOs, CTOs, and other executive stakeholders.

• Represent the voice of the customer across Microsoft by sharing feedback, insights, and strategic recommendations.

• Influence product direction, innovation priorities, and solution development through customer and industry insights.

Lead Innovation & Technical Strategy

• Drive technical readiness, AI innovation, security expertise, and continuous learning across the organization.

• Leverage industry trends, competitive insights, and market signals to shape future capabilities and customer strategies.

• Champion thought leadership through customer engagements, technical communities, and industry events.

• Foster innovation by developing scalable frameworks, best practices, and intellectual property that accelerate customer success.

People Leadership

• Build, develop, and inspire a high-performing team through Microsoft's Model, Coach, Care leadership framework.

• Create an inclusive, growth-oriented culture focused on accountability, collaboration, and continuous development.

• Attract, retain, and grow top talent while driving strong business and customer outcomes.

Qualifications

Required/minimum qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 10+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.

• 5+ years people management experience, including managing consultant practice managers, technical sales managers, technical architect managers, and/or people managers.

Additional or preferred qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 15+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 12+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.

• 8+ years experience working in a customer-facing role (e.g., internal and/or external).

• 8+ years experience leading technical projects, teams, or functions.

• Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).

• 8+ years people management experience, including managing consultant practice managers, technical sales managers, technical architect managers, and/or people managers.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.