Job Overview

Direct, administer and coordinate activities of Laboratory operations in an assigned region. Responsible for operational Profit & Loss (P&L) and the quality of services delivered. In conjunction with Senior Vice President, Global Central Labs, other regional general managers, and global functional managers, formulate short and long-term plans, objectives and policies.

Essential Functions

• Manage operations for Laboratory operations in an assigned region to ensure operational profitability and the

• delivery of quality services to clients.

• Focus on customer satisfaction and ensure activities are put in place to maintain and improve customer satisfaction

• levels. Interact with clients to address clients’ operational issues and ensure satisfaction with services.

• Develop policies, practices and standards to minimize and manage business risk to the Company and customers.

• Develop, monitor and implement regional budgets and pricing programs. Maintain financial oversight of operations in

• assigned regions.

• Assure implementation and operational integration of Global Laboratory goals and objectives in regions as directed by

• senior management.

• Develop and implement region’s strategic and tactical initiatives. Take ownership of strategic initiatives and work with

• functional management to develop implementation plans, including measures to evaluate success.

• Manage staff in accordance with organization’s policies and applicable regulations. Responsibilities include training,

• coaching, and mentoring employees; planning, delegating, and directing work; appraising performance and guiding

• professional development; rewarding and disciplining employees; addressing employee relations issues and resolving

• problems. Approve actions for all management / human resource matters.

• In conjunction with Senior Vice President, Global Centrals Labs, other regional managers, and global functional

• managers, assist in formulating effective Global Laboratory strategic goals and objectives.

• Provide support to business development and continued development of a competitive service offering by comparing

• IQVIA Laboratory’s capabilities with the market expectation.

• Manage facility needs and strategic planning for facility expansion.

• May act as site head.

Qualifications

• Bachelor's Degree in Business Administration or science-related field Req

• 10-15 years relevant industry experience

• Knowledge of operational aspects of clinical laboratory service delivery

• Knowledge of regulatory and regional policies and practices in clinical laboratory environment

• Excellent analytical skills to resolve issues in a variety of complex situations

• Excellent verbal and written communication skills with a focus on customer service

• Strong presentation and organizational skills

• Strong negotiating skills

• Strong leadership skills

Q² Solutions is a leading clinical trial laboratory services organization with end-to-end laboratory services and secure, enterprise-wide biospecimen and consent management solutions. https://q2labsolutions.com/careers