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Social Media Customer Support Specialist – Italian

Do you thrive in social media interactions, enjoy problem-solving, and want to represent a renowned Italian coffee brand? Join our team as a Social Media Customer Support Specialist!

Job Description:

As a Social Media Customer Support Specialist, you will be the voice of one of our partners' brands on platforms like Facebook, Twitter, Instagram, and more. Your role will involve engaging with customers, responding to inquiries, and ensuring a positive experience for our online community. You’ll play a key role in building strong customer relationships and maintaining the brand's reputation.

Responsibilities:

• Actively engage with customers and respond to inquiries on social media platforms (Instagram, Facebook, and Twitter).

• Deliver prompt and precise information about products, services, and company policies.

• Handle customer concerns with professionalism, empathy, and patience.

• Collaborate with internal teams to escalate and resolve more complex issues.

• Maintain a positive brand image and reputation across social media channels.

• Track customer feedback and report trends to management.

• Stay up to date with social media trends and customer service best practices.

Requirements:

• Proven experience in customer service or a similar role.

• Strong written communication skills with a creative and engaging approach.

• Familiarity with major social media platforms (Facebook, Twitter, Instagram, LinkedIn, etc.).

• Ability to think quickly, resolve issues efficiently, and maintain composure under pressure.

• Excellent multitasking and time management skills.

• A positive attitude, team spirit, and willingness to learn.

• Previous experience in a social media or digital marketing role is a plus.

• Fluent in Italian (C2 CEFR) and English (B2 CEFR). Spanish fluency is a plus.

• Good cultural awareness.

Why Join Us?

• Competitive base salary + language bonus.

• Paid training and day-to-day support - we foster an international and inclusive environment where you feel supported and encouraged from day one.

• Career growth opportunities - more than 50% of our senior positions are filled by former agents.

• A supportive and collaborative work environment.

• Access to the latest tools and technologies to help you succeed.

What Life at Transcom is Like:

We have 30,000 customer experience specialists across 28 countries, delivering services in 33 languages to international brands in various industries. Due to our recent success, we are expanding our award-winning teams and investing in our employees.

At Transcom, we’re relentlessly committed - to our clients and each other. Every day, someone starts their journey with us, turning their potential into valuable skills for the future. We recognize hard work, teamwork, and support for others. We champion positive, lasting change in our teams and communities. Here, we care and root for each other. From day one, you are included just as you are. And with the right mindset, there’s no limit to how far we can grow together.

Apply Today!

Excited to be part of a dynamic team? Apply now and take the next step in your career!

We are an equal opportunity employer and welcome all qualified applicants regardless of race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.