Digital Transformation Process Architect

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Location: Chandler, AZ or Hillsboro, OR (onsite)

Job Description

JLL is seeking a Digital Transformation Process Architect to join our Global Digital & Transformation Team. This mid-level role is designed for a structured, analytical professional who specializes in designing, optimizing, and scaling operational workflows. You will be responsible for translating complex business requirements into clear, efficient, and technology-enabled process designs that drive digital adoption across our facilities portfolios.

In this role, you will act as a key translator between operations and technology, mapping "as-is" environments and architecting "to-be" process blueprints. You will ensure that technology implementations (such as IWMS, CMMS, IoT, and automated workflows) are built on top of highly optimized, standardized, and scalable operational foundations.

Key Responsibilities

Process Architecture & Design

• Map complex operational processes and design efficient, standardized "to-be" workflows that leverage modern digital platforms and automation

• Conduct detailed process assessments to identify bottlenecks, redundancies, and automation opportunities within facility management and corporate real estate services

• Develop and maintain end-to-end process blueprints, swimlane diagrams, and workflow models using industry-standard notation (BPMN 2.0)

• Ensure designed processes are scalable, standardized across accounts, and aligned with overall digital transformation goals

Technology & Workflow Alignment

• Partner with Digital Deployment Engineers and product teams to ensure that technology configurations, APIs, and integrations accurately reflect designed operational workflows

• Translate operational processes into clear technical specifications, user stories, and data-flow requirements for engineering teams

• Identify opportunities to use low-code tools, workflow engines, and RPA (Robotic Process Automation) to automate manual process steps

• Support User Acceptance Testing (UAT) by validating that implemented digital solutions successfully match the intended process designs

Stakeholder Collaboration & Enablement

• Facilitate process design workshops and interviews with operations managers, account leads, and clients to gather requirements and build alignment

• Act as a bridge between technical development teams and non-technical business stakeholders, clarifying requirements and operational constraints

• Develop clear process documentation, standard operating procedures (SOPs), and transition guides to support change management and system onboarding

• Define and track process performance metrics (KPIs) to measure the efficiency gains and business value of digital rollouts

Standards & Governance

• Support the maintenance of JLL's global process library, templates, and reference architectures

• Assist in establishing process governance standards to ensure consistency across different accounts, clients, and regions

• Provide guidance and support to junior Process Analysts within the digital transformation team

Qualifications & Experience

• Bachelor’s degree in Industrial Engineering, Business Technology Integration, Management Information Systems, Operations Management, or a related field

• 3–5 years of experience in process design, business analysis, operations consulting, or systems implementation

• Proven experience in modeling complex workflows and translating business needs into structured process architectures

• Experience working in collaborative, cross-functional project environments within a large enterprise

Technical Skills

• Strong proficiency in process mapping and visualization tools (e.g., Lucidchart, MS Visio, Miro, Signavio, or Celonis)

• Solid understanding of Process Improvement methodologies (e.g., Lean Six Sigma, BPMN 2.0, Agile)

• Familiarity with Agile tools like Jira, Azure DevOps, or similar platforms

• Conceptual understanding of SaaS systems, cloud platforms, APIs, and databases (ability to understand how systems integrate without needing to write code)

Domain Knowledge

• Strong understanding of commercial real estate operations, corporate services, or facilities management

• Familiarity with key real estate workflows, such as work order management, asset lifecycles, energy management, and space utilization

• General awareness of major industry systems (e.g., Maximo, ServiceNow, Planon, Archibus) is highly advantageous

Professional Capabilities

• Exceptional analytical, logical, and structural thinking skills

• Excellent communication and presentation skills, with the ability to explain complex process flows simply to both technical and non-technical audiences

• Strong facilitation skills, comfortable leading collaborative design sessions with diverse stakeholders

• Proactive, organized, and detail-oriented approach to problem-solving

Preferred Qualifications

• Lean Six Sigma Green Belt or Black Belt certification

• Business Analysis certification (e.g., IIBA-CCBA, PMI-PBA)

• Experience with process mining tools or workflow automation software

About JLL

JLL is a leading professional services firm that specializes in real estate and investment management. Our purpose is to shape the future of real estate for a better world. We do this by using the most advanced technology to create rewarding opportunities, amazing spaces, and sustainable real estate solutions for our clients, our people, and our communities. We are a Fortune 500 company with operations in over 80 countries and a global workforce of over 100,000.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site –Chandler, AZ, Hillsboro, OR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

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For candidates in the United States, please see a fully copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

Accepting applications on an ongoing basis until candidate identified.