Associate Director - Property Management Surveying

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL supports the Whole You, personally and professionally.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalised benefits to manage life in and outside of work. Whether you have deep experience in commercial real estate, skilled trades, and technology, or you are looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Location: Croydon

Location:

• This is a site-based role 4 days a week.

• Working closely with the site-based operation team will be key to success.

• The client is also based on site

What your day-to-day will look like:

Financial Management including service charge:

• Ensure accuracy of all financial data and reporting, including occupier charges.

• Manage financial accountability including liaison with clients and tenants to manage cashflow (charge raising, managing service charge recoverable and non-recoverable expenditure, supplier payments etc.)

• Oversee and support credit control process.

• Approve invoices, meeting KPIs on Accounts Payable actions.

• Demonstrate strong cost management and financial acumen i.e. reviewing service charge cash flow and budget regularly to ensure all supplier payments are made in time.

• Prepare and reconcile budgets in accordance with RICS guidelines.

ESG:

• Lead on ESG initiatives and implementation.

• Align client's ESG strategy with JLL's roles and responsibilities under the PMA.

Data and Systems Management:

• Maintain all data held on internal systems to ensure accuracy within JLL and client KPI’s.

• Maintain accuracy of all occupier data, including managing and reporting on key lease event data.

• Proficiency in MS Office and JLL property management systems.

Supplier and Facility Management:

• Manage performance of third-party suppliers alongside FM colleagues and/or third-party FM providers.

Inspections:

• Ensure all portfolio sites maintain high standards of presentation using the JLL Vision inspection tool to report, manage and resolve any issues efficiently.

• Ensure that all properties are presented to a high standard using the JLL site presentation tool to record and manage and issues.

Transactions:

• Manage transitions in/out at client and property level.

• Supporting with property management due diligence in relation to any purchases.

• Ensuring properties are ready for sale and support with disposal.

Client reporting:

• Manage client reporting timelines and issue reports as per the PMA.

• Attend and take notes at client meetings, including preparing reports and taking minutes .

• Understand and adhere to the client PMA, their asset strategies and KPIs.

Lease and Legal Management:

• Manage lease and license process, including drafting recommendations and instructing solicitors.

• Support wider transactional activity, including sales and lettings (i.e. CPSE's)

• Ensuring tenant compliance with lease covenants, recommending remedies to breaches, and managing any issues through to conclusion.

Occupier engagement:

• Proactively engage with occupiers to maintain high levels of customer satisfaction.

• Gather intelligence on tenant business activity to feed into client business plans.

Specialisation:

• Recognition as a Subject Matter Expert.

Health & Safety:

• Understand Health & Safety compliance and implement necessary measures.

• Work closely with the Site Operations and JLL HSE team to mitigate H&S risks and maximise compliance.

Insurance:

• Support insurance renewal process by ensuring accuracy of renewal data.

• Able to lead and manage complex insurance claims.

• Manage and implement insurance risk mitigation measures.

Void property management & monitoring:

• Working with the Site Operations Team, manage vacant property and undertake necessary management actions including those specified by the Client’s insurer.

Additional Responsibilities:

• Assist in preparing and delivering property management reports as required.

• Consult with third party specialists in relation to management issues as required.

• Investigating and remedying defects or errors in property management matters originating prior to the Commencement Date including but not limited to accounting matters (including reconciliations), tenant disputes (including in relation to arrears) and matters relating to other third parties including freeholders, neighbours and statutory bodies.

Candidate Profile

Professional Background:

• Proven history in property management, ideally within retail environment with broad sector experience and preferably at least 10 years PQE.

• Maintains knowledge of commercial property legislation and industry best practices.

Strategic Capabilities:

• Demonstrates strategic thinking and the ability to craft innovative solutions for complex challenges.

Commercial Acumen:

• Skilled at building and maintaining client relationships.

• Proactive in identifying and pursuing new business opportunities.

Results-Driven Approach:

• Sets and achieves ambitious targets consistently.

• Balances efficiency with effectiveness in driving continuous improvement.

Leadership and Collaboration:

• Self-motivated professional who thrives on challenges.

• Adept at fostering teamwork and building trust across diverse groups.

• Demonstrates leadership through example and initiative.

• Recognised as a key figure on client instructions i.e. being an escalation point and/or support for junior team members.

Interpersonal Effectiveness:

• Combines diplomacy with assertiveness to influence stakeholders.

• Possesses strong negotiation skills and communicates persuasively.

Personal Qualities:

• Projects confidence and maintains a positive outlook.

• Makes sound decisions that instil confidence in others.

• Upholds high ethical standards and demonstrates unwavering integrity.

• Exhibits intellectual curiosity and a willingness to innovate.

Technical Proficiency:

• Advanced IT skills, particularly in property management systems.

• Sharp analytical and problem-solving abilities.

• Excels in financial planning, budgeting, and operational reporting.

Behavioural Skills

Strong leadership skills, a deep understanding of property and asset management, and a commitment to driving innovation and inclusive practices within both PAM and the wider JLL organisation.

People and Work Management:

• Adhere to JLL Working Practices guidelines, ensuring all correspondence and communication is executed to a high professional standard, with tasks completed in a timely manner.

• Provide line management for direct and matrix reports, ensuring compliance with JLL and client KPIs.

• Mentor and train team members to maximise individual skills and abilities.

Value Creation:

• Implement added value initiatives for JLL operations and property management work.

• Demonstrate comprehensive knowledge of JLL services and market trends.

• Share expertise with clients and colleagues.

Team Collaboration:

• Maintain a strong presence within the regional and wider Property Management (PM) team.

• Contribute positively to office culture.

Process Improvement:

• Participate in project-based initiatives to enhance PM processes.

• Engage in cross-functional projects within the regional office, including social activities, business development, and continuing professional development (CPD).

Diversity, Equity, and Inclusion (DEI):

• Promote and encourage DEI within PM and JLL.

• Actively participate in company DEI initiatives, including training, supporting Business Resource groups, and fostering open conversations.

Location:

On-site –Croydon,GBR

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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