Operations Specialist, TDS Global Asset Servicing

Work Location: Lake Mary, Florida, United States of America

Hours: 40

Line of Business: TD Securities

Pay Detail: $60,000 - $115,000 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Preferred Qualifications:

Company Overview

TD Securities provides a wide range of capital market products and services to corporate, government and institutional clients. The firm works with clients around the world, focusing selectively and strategically on the key financial centers: Toronto, Montreal, Calgary, Vancouver, New York, London, Singapore, and Tokyo. www.td.com

Department Overview

TD Securities Global Asset Servicing (GAS) is a diverse and dynamic group of individuals, whose varied talents and experiences enable us to provide critical infrastructure services that support and/or control the trading, investment, and corporate banking functions of TD Securities. We are committed to innovation with purpose, execution with excellence, and continually improving the employee value proposition. We foster a culture of diversity, inclusion, and community giving. Our dynamic team is divided into five main functional areas: Capital Markets, Financing Operations, Payment and Correspondent Banking Services, Business Services, and Change Delivery.

The GAS team partners with the front office and other groups globally to manage risk and deliver world class service to our global client base. The team provide operational support and control across the trade lifecycle. The team is heavily involved in new product initiatives and process improvements support the growing needs of the business. We take great pride in ensuring controls are continuously monitored and updated while focusing on exceeding customer expectations.

If you are industrious, collaborative, innovative, and enjoy visionary thinking, joining our team could be an ideal opportunity for you.

Global Asset Servicing – Corporate Actions Overview

• Manage daily Corporate Action Events across multiple fixed income products.

• Familiarity with DTC, Euroclear and foreign depository clearance, settlements, and Asset Servicing.

• Knowledge of new bond issues, changes in terms and conditions to the indentures, details, and calculations of interest for P&I, fixed and floating rate issues, bankruptcies, liquidations, defaults, consents, conversions, full and partial calls, and maturities.

• Responsible for processing Corporate Actions from trade date to settlement date including fails management over the complete event.

• Manage proxy services including voting submissions and the production of Completion Notice of Individual Shareholder Reporting and Letters of Representation for global markets.

• Interact with operations groups globally to provide industry leading client service to external clients and internal stakeholders.

• Internal and external clients while developing relationships with colleagues across TDS Global Operations and Business Services.

The Global Asset Servicing Corporate Actions team is responsible for ensuring complete, accurate, and timely processing of all corporate actions as well as maintaining the multiple security masters (cross platform).

Primary Responsibilities:

• Asset Servicing event creation in proprietary systems.

• Perform day-to-day processing and reconciliation of all Corporate Action Events.

• Serve as proxy lead for global corporate actions team

• Identification, escalation, and resolution of corporate action issues understanding while working against critical deadlines.

• Processing ad-hoc bond conversion requests on 144A/REGS securities.

• Working with external brokers to process events on Repo / Stock Loan positions and settle claims.

• Respond to both internal and external inquiries expeditiously.

• Working in a dynamic environment; leverage expertise in key areas to deliver a superior work product.

• Partner with technology to development, implement and refine systems and processes.

• Provide management feedback on custodian and vendor performance.

• Support the delivery and monitoring of daily outputs and critical tasks.

• Efficiently maintain documentation for regulatory, compliance, and audit purposes.

• Drive new business initiatives and pursue automations in support of STP (straight through processing).

Qualifications:

• 5+ years’ experience in Asset Servicing Operations.

• Can collaborate with and encourage other team members in the pursuit of operational excellence.

• Possess excellent communication skills.

• Able to work in a fast-paced, deadline sensitive environment.

• Self-starter who is comfortable in a complex role interfacing with clients and internal teams.

• Strong knowledge of Excel (e.g., VLOOKUP, pivots, macros, etc.).

• Proven risk management skills, fostering a zero-tolerance policy for poor management practices.

• Broadridge NAPE experience is preferred

• Strong front-to-back ownership mentality

• Adept at multi-tasking skills with the ability to prioritize competing/conflicting priorities.

• Excellent analytical/problem solving skills while maintaining a sense of urgency.

• Understanding of industry best practices.

• Build strong relationships and work collaboratively within Global Operations and Business Services teams to support the growing needs of the business.

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve, creating an environment where every employee can reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.

The Operations Analyst/Specialist II TDS coordinates and executes projects primarily focused on the continuous improvement of Operations and/or the attainment of organizational objectives. The Operations Analyst/Specialist II TDS assists Operations management in identifying opportunities for process improvements, analyzes options (including software, workflow changes, training needs, and procedure modification), and presents recommendations and implements change.

Depth & Scope:

• Performs more complex operational analysis within the Loss Analytics department

• Works independently and works with the Management team in making decisions on policy and procedure changes

• Develops recommendation and coordinates the implementation of new procedures

• Disseminates analyzed findings and makes recommendations to Management pertaining to system configurations and/or process changes

• Manages through to completion on assigned projects including identifying project requirements, gathering information, developing an approach, executing the project and ensuring communication occurs across functional areas

• Projects could involve standardization, conversion, productivity, service quality or other strategic issues or documentation related to these areas

• Leads capacity analysis for Fraud software to determine appropriate staffing levels

• Collects and analyzes pertinent information and data pertaining to fraud committed against TD Bank

• Conducts detailed statistical analysis involving fraud loss and check card data and correlate to Fraud Management applications/processes to determine department effectiveness

• Completes ad-hoc reporting and analysis requests from Management including data collection

• Considered a subject matter expert for Operations processes and acts as a resource for resolving technical or operational issues

• Conducts capacity analysis for Fraud software to determine appropriate staffing levels

• Identifies opportunities and presents solutions for process improvements, including streamlining functions, resolving processing problems and improving service quality

• Develops solutions in conjunction with work teams and management and then coordinates implementation

Experience:

• Bachelor's degree, or specialized training / equivalent work experience

• 5+ years related experience

• Successful project management skills and ability to work independently

• Proven ability to relate technical solutions to operational issues

• Proven verbal and written communication skills

• Excellent in operating computer applications with specific focus on data retrieval and research including CMOD

• Solid understanding of data analysis techniques and methodology

• Proficient in Monarch, Access and Excel, proven knowledge of PowerPoint and Word

Who We Are

TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we strive to make every interaction, product and experience remarkably human and refreshingly simple. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank.

Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information: We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.