Work Location: Ottawa, Ontario, Canada

Hours: 37.5

Line of Business: Human Resources

Pay Details: $76,800 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description: The successful candidate will be immersed in all things credit.

As a Senior Learning Experience Designer you will work closely with the Manager, Learning Program Design to conduct needs analysis, recommend and develop learning solutions to support aspects of credit adjudication, including underwriter credit acumen, risk tolerance and policy interpretation

In this multi-functional role, you will have a national mandate to be engaged in a variety of initiatives designed to support our partners across the credit centers in Markham, Edmonton, Ottawa, Montreal and Vancouver.

Role Accountability

• Design high quality, multi-approach blended learning and performance solutions on a variety of learning programs that supports business strategic priorities, enable people strategies and impact key business measures.

• Build solid relationships with partners to ensure open communication, via active participation in meetings/working sessions to ensure credit risk interests are being effectively managed

• Act as a subject matter expert with both practical and technical expertise in all areas of content design and development applying adult learning principles and leading industry best practices

• Lead out on project scoping and planning, setting the standards for the learner experience that will enable learning objectives to be satisfied

• Ensure learner accessibility and principles of diversity and inclusion in developing a variety of online learning solutions (i.e., eBooks, graphic rich deliverables, eLearning/simulation, online performance support tools, etc.) leveraging established standards and templates where possible

• Collaborate with business and functional partners to attain a good understanding of project, program and curriculum needs

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest

• Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit

• Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques. Participate in personal performance management and development activities, including cross training within our own team

• Keep others informed and up to date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities

• Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate. Contribute to a fair, positive and equitable environment that supports a diverse workforce

Department Overview

CPB Operations is a national organization that enables the end-to-end customer and colleague experience across Canadian Personal Banking. The team brings together Credit Operations, Customer Service, Transformation, and Credit Practice Management to deliver consistent, high-quality service and advice. Working closely with business partners, we drive operational excellence, support strategic initiatives, and strengthen credit practices across the enterprise. Our mandate is to be the best Credit Team by delivering best-in-class service and advice, while operating within the Bank’s credit risk appetite and regulatory framework—grounded in our commitment to being remarkably human and refreshingly simple.

Job Requirements

• Bachelor's degree/Advanced Degree in Instructional Design, Adult Education, Educational Technology or a related field.

• 5+ years of experience in Instructional Design.

• Proven experience in instructional design, preferably in a Financial Institution.

• Proficient in Microsoft applications including Excel, Visio and Power Point

• Proficient in Adobe Creative Suite, and eLearning authoring tools such as Storyline360 and RISE360, as well as video development tools such as Powtoon.

• Previous experience developing presentation and communication materials for senior management at all levels

• Strong strategic collaboration skills in working with SMEs for content creation, training adaptation, and validation.

• Strong project management skills with the ability to meet deadlines and work independently.

• A strong focus on attention to detail to produce high quality, accurate and timely deliverables to meet deadlines

• Ability to problem solve, influence and negotiate to deliver results

• Proficient with Accessibility requirements for all training development for in-person, virtual, and self-study delivery. Including the use of tools such as Jaws.

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information: We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only): Sans Objet