Auto Claims Advisor- Bilingual (Fre./Eng.)

Work Location: Laval, Quebec, Canada

Hours: 35

Line of Business: TD Insurance

Pay Details: 52 100 $/$52,100 - 73 600 $/$73,600 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview

TD Insurance is part of TD Bank Group (TD) and we’re driven to provide legendary experiences and trusted advice to our customers. We help protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance products and services are available through a network of more than 1,000 TD branches and online.

In Canada we have two lines of business: General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number-one provider of critical illness insurance and direct life and health insurance in Canada.

At TD Insurance, we’re committed to fostering an inclusive, accessible environment for our colleagues. With a national workforce of over 4,000 employees that span Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and we’re dedicated to helping you grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is important to help our colleagues unlock their full potential. More than just a job, we offer rewarding careers.

TD Insurance Auto Centre Teams provide a 'one stop shop' for customers by making it easy to address all their auto claim needs—they can drop off their vehicle, pick up a rental and speak to a claims professional all in one convenient location. We strive to build deep and long-lasting relationships with our customers by creating value, understanding their needs and delivering personalized, trusted advice.

Job Details

If you’re a compassionate and analytical professional with strong customer service skills, we want you to join our team.

We’re there for our customers immediately following an automobile accident to ensure they feel supported and their needs are met. As an Auto Claims Advisor, you’ll provide advice and support to customers and ensure they feel taken care of in their time of need.

What You'll Do

You'll represent TD Insurance as an Auto Claims Advisor and assist in facilitating and coordinating a claim from start to finish. No matter where you work at TD you’ll make a meaningful impact, grow your skills and thrive in our culture of care. As a valued member of our Auto Claims Team your work will involve a range of complexity and may include the following accountabilities:

Make an Impact:

• Support customer claims from start to finish: Arrange towing, set up appraisals and outline to the customer the extent of their coverage under the terms of their policy

• Gather, organize and verify required information and documentation from all available sources to ensure a thorough and complete compilation of facts to resolve claims

• Reconcile estimates from new and preferred vendors to ensure appropriate settlements are reached for damages sustained to a customer's vehicle

• Contribute to team productivity objectives by maintaining a positive file count and open/close ratio

• Collaborate with internal partners and stakeholders as well as external vendors such as Enterprise and repair shops (e.g., TD Auto Centre partners, our direct repair partner network and non-preferred shops)

Experience Growth:

• Research coverage scenarios and apply this knowledge to customer claim files

• Learn and demonstrate our customer-centric and strategic objectives while contributing to TD Insurance Group’s deliverables

Cultivate our Culture of Care:

• Be available to greet and welcome customers as they arrive at TD Auto Centres

• Every case as unique; apply non-biased and appropriate methods to achieve file resolution, resulting in a fair and equitable claim settlement

• Communicate clear claims processing requirements to customers while maintaining detailed claims notes and delivering timely progress updates and timely responses to client inquiries

• Participate as a member of the team and contribute to a positive work environment

Job Requirements

What You Need to Succeed

We’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter.

• Excellent customer service skills; dedicated to meeting or exceeding the expectations of internal and external clients

• Superior time management skills and thrives in a fast-paced environment with competing priorities

• Proven ability to negotiate positive outcomes when reasonably possible

• Demonstrated clear and professional written and verbal communication skills and a well-practiced active listener

• Strong ability to conduct thorough investigations; can effectively analyze evidence and identify discrepancies or gaps in data and reports

• Demonstrated support for company process improvements

• Provincial claims licensing may be required

• AEC in Damage Insurance and/or AMF license preferred; otherwise, must be obtained within the first 120 days of employment.

#LI-TDI #IN-TDI

Who We Are: As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.

TD Insurance offers a wide range of products, including General Insurance and Life and Health. Everyday, we strive to make every interaction, product and experience remarkably human and refreshingly simple for more than four million customers who count on us.

Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information: We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only): Maîtrise d’une langue autre que le français pour offrir du soutien ou traiter avec les clients qui ont besoin de services et de soutien dans une langue autre que le français.