Wealth Operations Officer III

Work Location: Toronto, Ontario, Canada

Hours: 37.5

Line of Business: TD Wealth

Pay Details: $47,200 - $66,600 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description: KEY ACCOUNTABILITIES

• Provide fails reporting to clients according to established SLAs while ensuring management oversight.

• Investigate and respond to client and partner inquiries in a timely fashion (same-day, unless further investigation is required), ensuring that issues are escalated to management when approval and oversight are required.

• Complete daily reconciliations, projections and reporting according to agreed-upon timeframes while ensuring management oversight.

• Ensure that all group processes are documented in a formal procedure and assist with the creation or review of procedures when requested by management. Advise management if any procedures are not formalized or updated in SharePoint.

• Perform daily NI24-101 trade matching and provide reporting to clients and management as required.

• Perform CDS Arrow binds/netting procedures for impacted clients as required for NI24-101 trade matching purposes prior to 11am daily on T+1. Report any discrepancies or unmatched trades to client for resolution while ensuring management oversight.

• Investigate, reconcile and correct suspense and clearing outages in a timely fashion with a focus on accuracy while working to eliminate future outages. Communicate the completion of corrections ensuring management oversight.

• Work towards developing a cross-functional knowledge of the team’s desks and duties through cross-training and job-shadowing.

• Ensure and arrange adequate desk coverage of processing activities through cross-training, job-shadowing and team work during absences or periods of increased volumes.

• Ensure adequate desk coverage of your daily processing activities prior to planned absences.

• Ensure buy-in intents are created and sent to clients and management when advised of regulatory short positions requiring coverage by the Clearing and Segregation team.

• Utilize the standardized forms and procedures for creating, approving and settling international trades.

• Review international settlements market reports daily for status updates and advise clients of any issues that could impact settlement.

• Ensure awareness of international market buy-in rules in order to mitigate risk to the firm.

• Ensure awareness and understanding of the Extended Failed Trade Reporting CIRO regulation and be prepared to provide client education and reporting information for Extended Failed Trade Reporting items. Provide timely trade status updates for these items when requested by management.

• Ensure settlement statistics are updated on the shared drive daily.

• Ensure regular monitoring and maintenance of group email inboxes.

• Review the daily DTC and CDS >10MM pending trade reports and advise clients of trades that fall into their account ranges. Ensure that a status update is provided to management for each item by 4pm daily.

• Access, match and affirm DTC trade confirms for your clients on T+1 in order to ensure settlement. Works towards increasing comfort with using the DTC OMGEO TradeSuite functionality in DTC PBS screens to facilitate this process.

• Ensure that you do not communicate with the end client via email or telephone conversation as our relationship is with our clients and not the end client.

Standard Accountabilities

• Complete your work in an accurate, timely and efficient manner at all times. Ensure your daily work kept for audit purposes is accessible, organized and filed according to TD Wealth record retention policy.

• Ensure necessary procedures, due diligence, quality controls and quality verifications are followed to support the accuracy of all transactions at all times.

• Contribute to the timely and accurate completion of departments administration work in addition to your daily functions.

• Ensure issues are handled appropriately by performing quality investigations, escalating issues timely when necessary.

• Be knowledgeable of and comply with TD and industry codes of conduct and with laws and regulations.

• Understand and apply bank/department operating policies and procedures at all times.

• Understand and comply with the Wealth Canada AML Policy. This will include completing all required training materials/courses. Responsible to report a UTR for any unusual financial activity or behavior.

• Create a positive customer experience at every interaction and look for ways to contribute to positive ciCEI score. Actively participate in call coaching and utilize ticketing when required.

• Contribute to a positive working environment by actively participating in work committees and events.

• Actively participate in regular team meetings and coaching sessions.

• Contribute to respectful, cooperative, non-discriminatory and supportive workplace environment (physical work space as well as the location of any meeting or event that is organized by TD).

• Actively participate in the performance management process. Meet professional/personal development objectives by utilizing P3 and thru PDP and coaching discussions with your Manager.

• Initiate and take ownership of personal development trough ongoing education by utilizing LMS (Learning Management System), external courses and cross –training as appropriate.

• Share in the responsibility for delivering a consistent Operational Excellence by following TD Framework and through your own accountabilities & objectives.

• Be on time and ready to begin your work day at the start of your scheduled shift. You must be at your desk and logged into your work station and ready to perform your job functions at the start of your scheduled shift.

• Adhere to Pay for Additional Hours of Work Policy. Overtime worked that is requested and approved by managers will be paid.

• Demonstrate flexibility with working environment changes and requirements. Availability to work shifting schedule to ensure coverage is fundamental to your position.

• Ensure that your work environment and department area is professional and inviting in appearance. Adhere to Clean Desk Policy. Ensure client information is locked away, desks are locked nightly, areas around desks, fax machines and printers are tidy and free of documents containing client information.

• Abide by dress code policy. Your choice of work attire must be neat, clean and conform to the established dress standards of your business, having regard to personal hygiene and grooming.

EXPERIENCE & EDUCATION

• Undergraduate degree/ college diploma preferred and/or

• 1+ years relevant experience

Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information: We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only): Sans Objet