Head of Business Intelligence, Management and Strategy (US)

Work Location: New York, New York, United States of America

Hours: 40

Pay Details: $275,000 - $375,000 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business: Personal & Commercial Banking

Job Description: This role leads the business intelligence, management routines and strategic planning agenda for Digital Banking, Consumer Deposits and U.S. Payments. Responsible for building and operationalizing insight-driven capabilities that connect data, analytics, performance management, competitive intelligence and executive decision support across the portfolio. This role translates business intelligence into actionable strategies, operating plans and performance measures that drive growth, efficiency, customer value, risk management and disciplined execution across digital, deposits and payments priorities. Partners across Product, Finance, Risk, Technology, Operations and Enterprise Data and Analytics to ensure decision-making is grounded in trusted insights and aligned to enterprise priorities.

Depth & Scope:

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required

• Leads the Business Intelligence agenda for Digital Banking, Consumer Deposits and U.S. Payments, establishing the insights, reporting, analytics and management routines required to inform executive decisions

• Defines the vision, roadmap and strategy for business intelligence, management and strategic planning across Digital Banking, Consumer Deposits and U.S. Payments

• Builds and governs performance measurement frameworks, executive dashboards, scorecards and key business reviews that connect portfolio performance to strategic priorities

• Translates data, customer insights, market trends, competitive intelligence and financial analysis into actionable recommendations for growth, efficiency and risk management

• Partners with Enterprise Data and Analytics, Technology, Finance, Risk, Product and Operations to strengthen data quality, reporting consistency, analytical capability and insight adoption

• Oversees strategic planning processes, business cases, operating plans and initiative prioritization across digital, deposits and payments priorities

• Identifies portfolio trends, emerging risks, business opportunities and performance gaps, and drives leadership alignment on actions required to improve outcomes

• Leads management routines that provide transparency into customer growth, digital engagement, deposit performance, payments volume, revenue, expense discipline, operational execution and control effectiveness

• Develops business intelligence capabilities that simplify decision-making, reduce fragmented reporting and improve the speed and quality of leadership insights

• Ensures solutions fulfill business objectives and requirements, align with enterprise strategies, and consider business process, data governance, risk and organizational change impacts

• Effectively identifies and manages stakeholder engagement and impacts across the enterprise

• Supports continued growth and performance across Digital Banking, Consumer Deposits and U.S. Payments by designing and implementing insight-led strategies, revenue generating opportunities and efficiency improvements

• Understands various operating models and data-driven best practices to improve communication, prioritization and execution across business lines and enterprise partners

• Leads a team of professionals responsible for recurring business intelligence routines, strategic analysis, management reporting and execution support for approved portfolio priorities

• Identifies and drives operational improvement initiatives to reduce expenses or realign resources, improving portfolio efficiency and business line profitability

• Partners with multiple stakeholders across business lines, shared services and control groups to identify, prioritize and execute initiatives

Education & Experience:

• Bachelor's degree or progressive work experience in addition to experience below

• 15+ years of related experience required

• In-depth knowledge of digital banking, consumer deposits, U.S. payments, business intelligence, financial services operations and related legal, risk and regulatory considerations

• Demonstrated experience developing and leading business intelligence, analytics, executive reporting, strategic planning, performance management or decision-support capabilities

• Highly organized, with demonstrated ability to develop, analyze, improve and apply complex policies, processes, reporting routines and procedures

• Ability to handle high-profile, high-pressure assignments with high growth potential, assimilating multiple business lines and cultures with many different business partners with ability to respond quickly to changing requirements and priorities

• Management skills, with ability to coach, train and motivate staff effectively

• Excellent communication skills, both verbal and written, with ability to translate complex data and insights into clear executive-level recommendations

• Ability to apply consultative relationship management and influencing skills across all levels with organizational prowess and work effectively with a broad range of stakeholders

Physical Requirements: Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional

• International Travel – Never

• Performing sedentary work – Continuous

• Performing multiple tasks – Continuous

• Operating standard office equipment - Continuous

• Responding quickly to sounds – Occasional

• Sitting – Continuous

• Standing – Occasional

• Walking – Occasional

• Moving safely in confined spaces – Occasional

• Lifting/Carrying (under 25 lbs.) – Occasional

• Lifting/Carrying (over 25 lbs.) – Never

• Squatting – Occasional

• Bending – Occasional

• Kneeling – Never

• Crawling – Never

• Climbing – Never

• Reaching overhead – Never

• Reaching forward – Occasional

• Pushing – Never

• Pulling – Never

• Twisting – Never

• Concentrating for long periods of time – Continuous

• Applying common sense to deal with problems involving standardized situations – Continuous

• Reading, writing and comprehending instructions – Continuous

• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information: We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.