Senior Compliance Business Oversight Manager (US)

Work Location: Mount Laurel, New Jersey, United States of America

Hours: 40

Pay Details: $115,440 - $186,160 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business: Compliance

Job Description:

Why Work with Us?

At TD Bank US Compliance, we're on a mission to build a more resilient and scalable compliance risk management function. As part of our team, you'll play a key role in reshaping compliance structures and processes, driving innovation at every level. Here, each team member has a chance to make a tangible impact – both in day-to-day operations and in the design of a future-focused compliance program. This is not just about implementing a new program – it's about creating a culture of compliance that will cascade throughout the organization.

The Senior Compliance Business Oversight Manager (US) is responsible for providing senior-level, independent compliance risk oversight for Payment Operations, including payment processing, Automated Clearing House (ACH), wire transfers, check processing, funds availability, electronic funds transfers, returns, adjustments, disputes, error resolution, exception handling, and related operational controls. The role may also support Commercial Banking activities where payment-related products, services, or operational processes intersect with assigned business coverage.

Team is made up of seven Compliance personnel covering Commercial and Small Business Banking. Team oversight expanding to include Payment Operations. This role will support both the Commercial and Small Business Banking as well as Payment Operations business.

The above details are specific to the role which is outlined in the general description below. Please review the Preferred skills below as you consider this opportunity.

The Senior Compliance Business Oversight Manager provides advice, support and objective guidance to assigned portfolio, business or function on development and maintenance of all aspects of Compliance/Center of Excellence programs in line with the Bank's risk philosophy and strategic direction.

Depth and Scope:

• Leads or supports the development, maintenance, and continuous enhancement of compliance oversight programs designed to identify, assess, manage, monitor, and report regulatory compliance risk for Payment Operations

• Provides senior-level compliance advice, credible challenge, and effective oversight for payment operations strategies, new initiatives, products, services, operational changes, customer impact matters, and issue remediation activities

• Provides compliance oversight for payment operations processes, including wire transfers, Automated Clearing House (ACH), check processing, funds availability, returns, adjustments, disputes, error resolution, and exception handling

• Advises on compliance requirements related to Regulation E, Regulation CC, Regulation J, Federal Reserve payment system rules, network rules, and applicable operational requirements for payment products and services

• Reviews operational changes, system enhancements, vendor impacts, and process redesigns to assess potential compliance implications for payment processing, customer servicing, disclosures, recordkeeping, and escalation

• Provides compliance oversight and credible challenge for payment-related issues, including processing delays, operational incidents, control breaks, customer impact assessments, remediation plans, and regulatory reporting considerations

• Assesses compliance implications of fraud trends, service disruptions, payment processing exceptions, and other operational events, including potential customer harm and remediation obligations

• Partners with Payment Operations, Product, Technology, Legal, Risk, and Third-Party Risk Management to strengthen controls supporting timely processing, accurate customer disclosures, error resolution, recordkeeping, escalation, and sustainable remediation

• Monitors emerging payment risks, including faster payments, digital payment channels, tokenized deposits, stablecoin-related payment facilitation, operational resilience, fraud trends, and third-party dependencies

• Partners with business leaders and control partners to operationalize compliance requirements, strengthen controls, and support alignment with enterprise compliance programs and risk appetite

• Oversees and contributes to compliance risk assessments, regulatory change management, monitoring, testing, issue management, training, reporting, and other core compliance program activities, as applicable

• Develops trusted relationships with senior Payment Operations, Product, Technology, and control partners, and provides clear, practical, and risk-based guidance on complex regulatory matters impacting payment processing, servicing, and related operational activities

• Supports management reporting and provides timely, accurate, and well-supported insight on compliance risks, control effectiveness, customer impact matters, issues, remediation progress, trends, and outcomes for senior management and governance committees

• Serves as a senior compliance representative on projects, initiatives, and working groups involving complex laws, regulations, business processes, controls, and cross-functional stakeholders

• Coordinates with Legal, Risk, Audit, Operations, Product, Technology, and other partners to promote effective compliance risk management and sustainable control design

• Supports regulatory examination, audit, and inquiry responses by helping coordinate materials, develop management responses, and ensure commitments and remediation activities are appropriately tracked

• Identifies emerging risks, regulatory developments, control gaps, customer impact concerns, operational incident trends, and process improvement opportunities and escalates matters appropriately

• Helps build team capability by promoting knowledge sharing, developing subject matter expertise, and fostering a collaborative, high-performing team environment

• May represent Compliance in governance forums, committees, working groups, or other meetings where assigned payment operations activities are impacted by laws, rules, regulations, or enterprise compliance requirements

Education & Experience:

• Undergraduate degree or equivalent work experience

• 10+ years of experience

Preferred Skills:

• **Bachelor's degree or progressive work experience in addition to the experience noted below

• 10+ years of related experience in compliance, risk management, legal, audit, regulatory supervision, financial services, payment operations, or a related discipline

• Certified Regulatory Compliance Manager (CRCM), law degree, regulatory agency experience, or other relevant professional certification preferred

• Strong knowledge of U.S. bank regulatory requirements and industry rules applicable to Payment Operations, including Regulation E, Regulation CC, Regulation J, wire transfer requirements, funds availability, check processing, payment returns, disputes, error resolution, and exception handling

• Familiarity with Federal Reserve payment system rules, Automated Clearing House (ACH) rules, payment network rules, faster payment developments, operational resilience expectations, fraud-related controls, third-party risk management, and customer servicing obligations

• Knowledge of emerging payments and digital asset-related activities, including tokenized deposits, stablecoin reserve arrangements, distributed ledger-enabled payment facilitation, and related expectations for governance, compliance, operational controls, customer protection, and safe and sound risk management, preferred

• Demonstrated experience providing independent compliance oversight, advice, and credible challenge to senior business and control partners

• Certified Regulatory Compliance Manager (CRCM), law degree, regulatory agency experience, or other relevant professional certification preferred**

• Experience supporting or overseeing compliance risks related to payment operations, payment processing platforms, payment investigations, customer claims, exception processing, or back-office operations

• Experience advising on regulatory implications of operational procedures, system changes, vendor-supported processes, customer impact assessments, operational incidents, and issue remediation within a payments or operations environment

• Ability to translate complex payment rules and operational requirements into practical control expectations, procedures, monitoring routines, and governance reporting

• Experience leading or contributing to compliance program activities, including risk assessments, regulatory change management, monitoring, testing, issue management, training, governance reporting, remediation oversight, and control effectiveness reviews

• Strong people leadership skills, including the ability to coach, develop, motivate, and manage employees in a collaborative and accountable environment

• Proven ability to evaluate complex payment operations processes, identify regulatory compliance risks, assess control effectiveness, and recommend practical, risk-based solutions

• Demonstrated ability to develop and maintain productive relationships with Payment Operations, Product, Technology, Legal, Risk, Audit, senior management, auditors, and regulators

• Strong organizational, analytical, and judgment skills, with the ability to manage multiple priorities, drive execution, and escalate issues appropriately

• Solid understanding of technology, data, systems, and operational processes as they relate to compliance controls and risk oversight

• Effective influencing, negotiation, and stakeholder management skills, including the ability to operate successfully in a matrixed environment

• Excellent written and verbal communication skills, including the ability to prepare executive-ready materials and communicate complex regulatory concepts clearly and succinctly

Customer Accountabilities:

• Proactively advises the business of new and changed Compliance regulatory and/or policy changes

• Formulates relevant and meaningful data analysis, leveraging advanced modeling and analytics, and leads on the interpretation of complex business issues, generates multifaceted insights and identifies opportunities to address business regulatory requirements and issues

• Contributes to the development and implementation of Compliance programs

• Guides partner through the development, implementation, oversight and management of effective Compliance Programs

• Prepares summaries, presentations, briefing notes, and any other required documentation to effectively report on the status of Compliance

• Represents Compliance on internal or external committees relating to designated business activities as required

• Delivers relevant subject matter expertise and Compliance advice to business management

• Conducts meaningful analysis at the functional or enterprise level using results to draw conclusions, makes recommendations, assesses the effectiveness of programs/policies/practices

• Maintains oversight (via review and approval) of all functions and accountabilities related to management reporting and analysis

• Manages high risk initiatives and escalations; leads initiatives/guidance as appropriate

Shareholder Accountabilities:

• Actively assists in developing and overseeing implementation of business line policies and Compliance Team procedures

• Oversees respective programs/policies/practices are well managed, meet business needs, comply with internal and external requirements, and align with business priorities

• Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate

• Partners with the governance & assurance function to develop annual awareness training

• Conducts enterprise wide annual risk assessment for all TD businesses

• Protects the interests of the organization – identifies and manages risks, and promotes the prompt and thorough resolution of escalated non-standard, high risk issues

• Conducts internal and external research projects; supports the development/delivery of presentations/communications to management or broader audience

• Actively manages relationships within and across various business lines, corporate and/or control functions and promotes alignment with enterprise and/or regulatory requirements

• Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts

• Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite

Employee/Team Accountabilities:

• Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and promotes timely communication of issues/points of interest

• Provides thought leadership and/or industry knowledge for own area of expertise and participates in knowledge transfer within the team and business

• Keeps current on emerging trends/developments and grows knowledge of the business, related tools and techniques

• Participates in personal performance management and development activities, including cross training within own team

• Keeps others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities

• Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices

• Leads, motivates and develops relationships with internal and external business partners/stakeholders to develop productive working relationships

• Contributes to a fair, positive and equitable environment that supports a diverse workforce

• Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally

Physical Requirements: Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional

• International Travel – Never

• Performing sedentary work – Continuous

• Performing multiple tasks – Continuous

• Operating standard office equipment - Continuous

• Responding quickly to sounds – Occasional

• Sitting – Continuous

• Standing – Occasional

• Walking – Occasional

• Moving safely in confined spaces – Occasional

• Lifting/Carrying (under 25 lbs.) – Occasional

• Lifting/Carrying (over 25 lbs.) – Never

• Squatting – Occasional

• Bending – Occasional

• Kneeling – Never

• Crawling – Never

• Climbing – Never

• Reaching overhead – Never

• Reaching forward – Occasional

• Pushing – Never

• Pulling – Never

• Twisting – Never

• Concentrating for long periods of time – Continuous

• Applying common sense to deal with problems involving standardized situations – Continuous

• Reading, writing and comprehending instructions – Continuous

• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

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Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

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Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information: We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.