Associate Vice President, Enterprise Data & Analytics Platform Capabilities, Enablement & Support

Work Location: Toronto, Ontario, Canada

Hours: 37.5

Line of Business: Data & Analytics

Pay Details: $160,000 - $200,000 CAD

This role is eligible for a discretionary variable compensation award that considers business and individual performance.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD, data is more than a strategic asset. It is the foundation that powers every customer interaction, business decision, risk assessment, and innovation opportunity across the Bank.

TD Data is responsible for building and operating one of the largest and most sophisticated enterprise data ecosystems in North America. Our mandate is to deliver fast, trusted, accessible, and cost-efficient data that enables business growth, strengthens regulatory compliance, enhances customer experiences, and accelerates AI-driven transformation across TD.

As a central enterprise function, TD Data partners with business leaders, technology teams, risk and control functions, and AI teams to transform how data is sourced, managed, governed, shared, and consumed. We are enabling the shift from fragmented information and siloed reporting to connected, trusted, reusable data products that fuel advanced analytics, automation, machine learning, and generative AI capabilities across the Bank. All of this mission is brought to life with cloud based capabilities and industry leading technology and infrastructure.

This is a rare opportunity to help shape the future of a data-driven bank.

Our leaders influence enterprise-wide transformation across data, analytics, cloud platforms, artificial intelligence, governance, customer experience, risk management, and regulatory modernization. The scale of our work spans thousands of data assets, hundreds of critical business capabilities, and strategic investments that impact millions of customers and colleagues.

Joining TD Data means:

• Leading large-scale enterprise transformation initiatives.

• Influencing executive and Board-level strategy discussions.

• Driving the adoption of data, analytics, and AI across the Bank.

• Working at the intersection of business strategy, technology innovation, and operational excellence.

• Building capabilities that will define the next generation of banking.

• Creating measurable business value through trusted data.

Job Summary

The Associate Vice President (AVP) for Enterprise Data & Analytics Platforms serves as a critical executive leader responsible for the strategic direction, operational excellence, and continuous evolution of the organization's enterprise-wide data and analytics platforms and capabilities. This executive role combines strategic vision with operational leadership to ensure the Enterprise platform delivers measurable business value, drives data-driven decision making across the enterprise, and positions the organization for future innovation.

Reporting to the VP, Enterprise Data Platforms & Capabilities or equivalent executive, the AVP acts as the primary bridge between business strategy, technical capabilities, and end-user needs, ensuring the data and analytics platform remains a strategic asset that enables competitive advantage and operational excellence.

The Role & Mandate is Enterprise servicing all lines of business, segments and teams across TD Bank Group.

A) Platform Capability & Strategic Leadership (Enablement & Adoption at Scale)

• Define and execute the long-term strategic vision for the enterprise data and analytics platform, ensuring alignment with organizational objectives and market trends

• Champion data-driven culture and transformation initiatives across the enterprise, serving as an evangelist for analytics-led decision making

• Identify and capitalize on emerging technologies, methodologies, and market opportunities to maintain competitive advantage

• Establish the Rahona platform's strategic roadmap, balancing innovation with operational stability and business value realization

• Own the enterprise product, business architecture and roadmap strategy for the Rahona data & analytics platform capabilities (e.g., onboarding paths, learning journeys, reference architectures, patterns, playbooks).

• Establish standards for “how to use the platform” (golden paths), reducing time-to-first-value for product teams and analytics users.

• Build and run a capability adoption model including community-of-practice, centers of excellence, office hours, and onboarding “concierge” support.

• Develop multi-year strategic plans for the data and analytics platform aligned with enterprise objectives

• Conduct market research and competitive analysis to inform platform strategy and innovation priorities

• Define success metrics and key performance indicators (KPIs) to measure platform impact and business value

B) Support & Service Management (Operational Excellence)

• Accountable for the business operations and support operating model across intakes, requests, including triage, escalation, and problem management.

• Reduce recurring incidents through root-cause, automation, and reliability improvements in partnership with engineering and production support services

• Establish SLAs/SLOs and service KPIs for platform capabilities; implement disciplined incident, change, and release practices.

• Ensure platform stability, resilience, and compliance with enterprise controls and policies.

• Lead business planning, budgeting, and resource allocation for the platform, optimizing investment across people, technology, and initiatives

• Drive operational efficiency through process optimization, automation, and best practice implementation

C) Platform & Product Ownership Lifecycle & Continuous Improvement

• Serve as the executive owner of the Rahona enterprise data and analytics platform, with end-to-end accountability for its success

• Define and prioritize platform capabilities, features, and services based on business needs, technical feasibility, and strategic value

• Oversee the development and enhancement of platform products and services, ensuring they meet enterprise standards for quality, security, and usability

• Establish platform governance frameworks including data quality, security, privacy, and compliance standards

• Partner with platform product/engineering to shape roadmap based on adoption friction, support demand, value, business priorities and consumer feedback.

• Own “voice of customer” mechanisms (feedback loops, NPS-like signals, friction logs) to drive measurable improvements.

• Mature self-service, automation, and observability to improve stability and reduce operational load.

• Focus on automation and agentic capabilities to reduce costs, improve efficiency and enable new services and capabilities for the platform in partnership with Engineering and operations.

• Drive the evolution of platform architecture to support advanced analytics, AI/ML, and emerging use cases

• Establish and maintain a product catalog of platform services with clear service definitions and consumption models

D) End User Advocacy & Enablement

• Act as the voice of the end user, ensuring platform capabilities are designed with user experience, accessibility, and adoption as core principles

• Develop and execute comprehensive change management and user enablement strategies to drive platform adoption and maximize business impact

• Establish feedback mechanisms and continuous engagement with business stakeholders to understand evolving needs and pain points

• Build self-service capabilities and enablement programs that empower business users to independently leverage data and analytics

E) Financial Management / FinOps Partnership

• Manage platform P&L, budget development, and financial forecasting with accountability for cost optimization

• Develop business cases and ROI analyses for platform investments and initiatives

• Implement chargeback or show back models to promote responsible platform consumption

• Monitor and report on platform financial performance, utilization, and business value delivery

• Partner with TD Data FinOps (or lead the component relevant to capability enablement) to improve transparency and cost efficiency for platform usage, aligning with enterprise objectives for optimization.

E) Governance, Risk, Controls & Audit Readiness

• Ensure support and enablement processes align to governance and controls; coordinate with risk, privacy, and security stakeholders.

• Maintain documentation and evidence for operational controls, resilience, access processes, and compliance requirements.

• Ensure compliance with regulatory requirements, industry standards, and corporate policies related to data management

• Lead risk assessment and mitigation strategies for platform operations, security, and business continuity

• Partner with legal, security, and compliance teams to address data privacy, protection, and ethical use concerns

Shared accountability with Platform Engineering, Production Support Services, Infrastructure & Engineering, Security, Governance, and Data Product/Consumer teams for:

• Adoption outcomes and time-to-value

• Operational stability and incident reduction

• Compliance and control adherence

• Roadmap alignment and release readiness

• Standards, patterns, and reference implementations

Success Measures

Success in this role is demonstrated through:

• Adoption & Enablement: time-to-onboard, active user/producer counts, enablement completion rates, usage growth of target capabilities

• Service Health: availability, latency/throughput SLO attainment, MTTR, incident volumes, repeat incident rate

• Support Efficiency: ticket volume trends, deflection rate via self-service, first-contact resolution, backlog aging

• Quality & Compliance: audit findings, control exceptions, access SLA adherence

• Cost & Efficiency: unit costs, cost-to-serve trends, optimization savings influenced

• Achievement of strategic roadmap milestones and delivery timelines

• Business value realized through data and analytics initiatives (revenue impact, cost savings, efficiency gains)

• Financial performance against budget and cost optimization targets

• Team engagement, retention, and capability development

• Stakeholder satisfaction and executive sponsor feedback

• Successful navigation of audits, compliance reviews, and governance assessments

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field; Master's degree or MBA strongly preferred

• Minimum 12-15 years of progressive experience in data and analytics, with at least 7 years in leadership roles

• Demonstrated executive presence and ability to influence at the senior executive levels

• Proven track record of building and scaling enterprise data and analytics platforms in complex organizations

• Deep expertise in modern data architectures, cloud platforms (Azure, Databricks), and analytics technologies

• Strong business acumen with demonstrated success in P&L management, budget oversight, and financial planning

• Exceptional communication, presentation, and stakeholder management skills

Preferred Qualifications

• Experience in highly regulated industries (financial services, healthcare, government) with compliance requirements

• Background in product management, platform engineering, or enterprise architecture

• Expertise in AI/ML, advanced analytics, and emerging data technologies

• Experience leading large-scale digital transformation or platform modernization initiatives

• Professional certifications in data management, cloud platforms, or enterprise architecture

• 10+ years in data/analytics platforms, enterprise technology, or engineering enablement (financial services preferred).

• Demonstrated experience building enablement + support operating models at scale (cloud/data platforms).

• Strong service management/operational excellence background (incident/problem/change, SRE concepts).

• Strong stakeholder leadership across Technology + Business; ability to influence without direct authority.

• Knowledge of governance, data controls, privacy, and security expectations in regulated environments.

• Bachelor’s degree in CS/Engineering/Math or equivalent experience; advanced degree desirable.

• Relevant certifications (nice-to-have): ITIL, cloud architecture, SRE/DevOps, FinOps.

Leadership Competencies / Behaviours

• Customer obsession for internal consumers: turns complexity into “golden paths”

• Operational excellence: disciplined, metrics-led, continuous improvement

• Strategic influence: aligns platform capability strategy to enterprise priorities

• Collaboration: bridges engineering, governance, and business outcomes

• Resilience: calm, decisive leadership during incidents and escalations

• Talent builder: develops strong leaders and inclusive, high-performing teams

Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information: We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only): Sans Objet