Head of Fraud Risk - Governance, Policy and Reporting

Work Location: Mount Laurel, New Jersey, United States of America

Hours: 40

Pay Details: $200,000 - $280,000 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business: Risk Management

Job Description: This role is an executive member of the Bank’s second line of defense Operational Risk Management function, which specializes in fraud, insider and conduct risk management as Head of Governance, Policy/Framework, Reporting and Risk Insights, and Emerging Risks. This role is Enterprise-wide, and works closely with Oversight teams in Canada and the U.S. to maintain Fraud, Insider and Conduct risk policies and frameworks, governance committees, and board reporting. Their team is also responsible for emerging fraud, insider and conduct risks, as well as QA and Enablement for the broader fraud, insider and conduct risk team.

Depth & Scope:

• Provides management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required

• Owns, manages and evolves the Fraud, Insider and Conduct Risk Frameworks, Policies & Standards to set a consistent and appropriate suite of controls for managing such risks within risk appetite and in line with regulatory expectations, and in consideration of the customer experience and customer friction.

• Responsible for risk profiles, board reporting, RAS measures

• Owns and drives Fraud, Insider and Conduct risk governance committees in conjunction with the Heads of Fraud, Insider and Conduct Risk Oversight

• Reviews policy conformance, and assesses risk acceptances against the policies

• Oversee the design and execution of ORM programs across the team, through maintenance of job aids and tools/templates, and review of the quality of the artifacts being maintained across the team

• Centralized the initial review of emerging risks, through consideration of the changing fraud, insider and conduct risk and threat environment and evolving schemes. This may be done through as the initial point of contact for CRA's / NBPA's, or other emerging threat/risk work

• Responsible for regulatory compliance management, and compliance monitoring and testing for our team

• Responsible for maintenance of our own team's controls, RCSA, interaction models and RACI's

• Builds and maintains effective relationships with business partners and control function partners, establishing credibility by understanding the business/control, their needs, strategic priorities and challenges

• Partners with key stakeholders to drive fraud, insider and conduct risk management strategy in alignment with organizational and business objectives and risk appetite

• Supports internal and external audits and regulatory examinations

• Reports and escalates risk issues, events and breaches to executive management and risk committees

• Partners with senior management and oversight leads on the reporting and presentation of fraud, insider and conduct risk, trends and key developments to the board, regulators and other key stakeholders

• Fosters a culture of fraud risk management awareness and accountability for fraud, insider and conduct risk management, including identification, prevention, detection and response/reporting of such risks

• Promotes and fosters a strong culture of integrity, ethics and regulatory compliance and provides independent oversight of the management of such risks

• Maintains positive, honest, transparent and constructive relationships with regulators

Education & Experience:

• 4-year degree or equivalent experience; post graduate degree preferred

• 15+ years related experience required with deep subject matter expertise in Insider, Fraud and Conduct Risk Management and Banking

• Experienced professional with technical knowledge of fraud, insider and conduct risk threats, risks and controls, and experience in the Banking industry (across the customer lifecycle from account opening, financial and non-financial transactions, fraud controls and case managers, and suspicious activity reporting)

• Ability to attract, inspire, coach, train and lead; bring out the best in team members

• Strong knowledge of banking regulations and industry standards (e.g., OSFI, OCC, FRB, FDIC)

• Excellent leadership, project management and stakeholder communication skills

• Strategic mindset with the ability to execute tactically

• High integrity, sound judgement, discretion and a strong sense of accountability; ability to handle confidential matters with professionalism

• Strong attention to detail with the ability to recognize and react to discrepancies

• Strong relationship building skills and the ability to develop and maintain relationships at all levels of management throughout the organization

• Excellent written and verbal communications skills; ability to engage effectively with senior stakeholders and the ability to develop business communications calling for specific action

• Communicate complex data related topics and transformational change drivers to the broader U.S. organization, including Regulators

• Effective presentation skills, including the ability to present to regulators, executive management, and senior executive tables

• Skillful communicator and influencer to build and maintain strong relationships with both internal and external stakeholders, providing challenge and push back as needed and advancing decision making; effective collaborator with the ability to influence

• Strong ability to analyze information and business situations and effectively collaborate with business partners on overall corporate direction

• Strong analytical skills with the ability to synthesize information across disciplines and functions

• Ability to deal with ambiguity and facilitate and support change

• Highly motivated with a track record of successfully developing and implementing large scale programs with superior results, while managing effectively in a highly matrixed environment

• Effectively challenge business leaders while providing value added guidance

• Works with a pool of experts and ensures high levels of service even when the effort crosses organizational boundaries

• Possesses and operates with a strong Control/Risk Management mindset

• Thrives in an ambiguous and fast-paced environment, managing multiple deadlines and priorities

• Works collaboratively with others to innovate and simplify

Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information: We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.