Manager, Design & Experience

Work Location: Toronto, Ontario, Canada

Hours: 37.5

Line of Business: TD General

Pay Details: $96,900 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Key Responsibilities

Design Strategy & Leadership

• Lead retail design strategy for TD's Canadian Retail branch network

• Continually evolve the design standards, guidelines, and best practices that align with TD's brand and vision.

• Develop innovative retail concepts that promote flexibility amidst a changing market.

• Advise senior leaders on retail trends, design opportunities, and portfolio planning strategies.

• Ability and interest to utilize new and emerging AI tools to enhance design strategies, standards, and processes to ensure TDs Retail environments lead and exceed industry norms and best practices.

Project Leadership

• Oversee the design and execution of complex retail projects from concept through occupancy.

• Direct external consultants, architects, interior designers, engineers, and project teams.

• Review space plans, signage proposals, design packages, specifications, presentations, and construction documentation.

• Balance project objectives related to schedule, budget, design quality, and stakeholder expectations.

Stakeholder Management

• Partner with executives, Network Strategy, Marketing, Security, Operations, Facilities, Technology, Real Estate, and other internal groups to align solutions with business needs.

• Present recommendations and design strategies to senior leadership and governance committees.

• Build strong relationships with internal and external partners, consultants, vendors, and industry organizations.

Retail Experience & Innovation

• Lead the creation of client centered spaces that facilitate a smooth customer experience, while maintaining a suitable standard for employees

• Explore emerging retail trends, design approaches particularly around flexibility and modularity to support future ways of working.

• Champion inclusive, and human-centered design principles across the portfolio.

Sustainability & Wellness

• Integrate sustainability best practices into retail projects and standards where applicable

• Promote LEED, accessibility, and environmental performance goals.

• Advocate for responsible material selection, energy efficiency, and long-term operational value.

Team Leadership

• Provide leadership, coaching, and mentorship to internal team members and embedded consultants.

• Support resource planning, organizational development, and talent management initiatives.

• Foster a collaborative, high-performing team culture.

Qualifications

Education

• Degree or Diploma in Interior Design, Architecture, Environmental Design, or a related field.

• Professional designation (RID, ARIDO, NCIDQ, OAA, AIA, or equivalent) considered an asset.

Experience

• 10+ years of progressive retail design experience.

• Experience leading large-scale corporate interior projects and multidisciplinary teams.

• Experience managing executive stakeholders and complex organizational environments.

• Financial services experience is an asset.

Skills

• Strong workplace strategy and interior design expertise.

• Excellent presentation, communication, and stakeholder management skills.

• Strong project management and organizational abilities.

• Proficiency with workplace planning and design technologies.

• Ability to translate business objectives into practical workplace solutions.

• Strong knowledge of accessibility, building codes, workplace standards, and industry best practices.

• Proficient in: Microsoft CoPilot, Outlook, Word, Excel, PowerPoint, AutoCad, Bluebeam and Tririga

• Understanding and interest in developing skills related to 3D rendering, Revit, design/real estate industry AI tools

Success Measures

• Delivery of high-quality workplace projects aligned with business objectives.

• Strong stakeholder satisfaction and executive engagement.

• Advancement of retail innovation, sustainability, and employee experience goals.

• Effective team leadership and consultant management.

• Consistent application of standards across the portfolio.

Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information: We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only): Sans Objet