Senior

Learning Management System (LMS) Senior Business Application Analyst

Toronto, Canada · On-site

Work Location: Toronto, Ontario, Canada

Hours: 37.5

Line of Business: Enterprise Enabling Functions

Pay Details: $81,600 - $115,200 CAD

This role is eligible for a discretionary variable compensation award that considers business and individual performance.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

As the Senior Business Application Analyst (BAA) and Learning Application expert; lead a diverse portfolio of Learning Application management activities. Act as an application lead and functional specialist; provides input and executes on strategies, roadmaps, forecasts and manages relationships with technology, business consumers

KEY ACCOUNTABILITIES

CUSTOMER

Learning application lead for application strategy, delivery, performance, access, data availability & integrity, data retention & disposition, remediation alignment, priorities, plans, communication
Deployment and change management for initiatives relating to Learning applications managed
Learning Application SME ownership/input as required into project artifacts (ideation, business case, SRS, etc.)
Ensures that all guidelines and controls are in place to ensure colleague information is protected and that the application is compliant from a risk/privacy perspective, including adherence and compliance with enterprise application / data lifecycle practices for own work and the work of others
Support daily operational work such as Incident Triage/Escalations; core system consulting and configurations; bulk data loads; data governance; vendor management; release management.
Work with business partners to provide input on possible work processes and system changes required to support their business
Participate in large Enterprise programs as a SME for business functionality of the applications owned/managed

SHAREHOLDER

Coordinate with relevant stakeholders to support the development sound business cases with an on-going focus on reusability, scalability, innovation and enterprise-wide solutions
Supports overall accountability for risk and controls for the application and manages risk assessments and testing
Ensure adherence to guidelines and regulatory requirements under Privacy, Legal, Compliance, and the Office of the Chief Data Officer
Build and maintain positive relationships with businesses, technology groups, and key stakeholders to identify and assess new project intake requests.
Maintain an "end-to-end" view of the customer, business and processes to be able to triage new requests based on changing partner needs.
Identify and understand emerging risks related to project activity and ensure business requirements and solutions appropriately mitigate risks
Manage relationships with project team members, third party vendors/ service partners, other technology and client areas as appropriate
Manage and/or oversee the implementation of solutions and work closely with key business leaders to optimize and maximize the availability of service, efficiency, and effectiveness

EMPLOYEE / TEAM

Participates fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
Provide thought leadership and/or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit
Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
Participate in personal performance management and development activities, including cross training within own team
Keep others informed and up to date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
Develop relationships with internal and external business partners / stakeholders to develop productive working relationships.
Contribute to a fair, positive and equitable environment that supports a diverse workforce
Act as a brand ambassador for your business area/function and the bank, both internally and/or externally
Participate in knowledge transfer within the team and other business units, including participation in cross-functional groups or committees

BREADTH & DEPTH

Highly seasoned professional role requiring substantial knowledge / expertise in a complex field and knowledge of broader related area
Integrates knowledge of the enterprise sub-function’s or business line’s overarching strategy in developing solutions across multiple functions or operations
Acts as a technical expert / lead integrating cross-function understanding within their own field of specialty
Deep expert knowledge of application analysis process and techniques
Deep expert knowledge of applications supported by the team including system components, functionality, interfaces, data flows, and business rules
Sound knowledge of bank's agile methodology, business testing and project management
Deep knowledge / understanding of business support and broader organization
Deep expertise in analytical and problem-solving skills with the ability to solve or may lead others to solve complex problems, requiring analysis of multiple variables, including consultation with multiple stakeholders
Uses sophisticated analytical thought to exercise judgment and identify solutions
Communicates difficult concepts; converts information to compelling business context and advice; influences and gains alignment across increasingly senior stakeholders
Works autonomously as the lead and guides others within area of expertise

EXPERIENCE & EDUCATION

Undergraduate degree or technical certificate
5+ years of relevant experience
Previous experience in Learning Technology portfolio would be an asset
Experience with Learning Experience Platforms and Learning Management Systems would be an asset, specifically with system knowledge of vendor systems such as SumTotal Learn and Workday Learning.

Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information: We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only): Sans Objet