Associate Vice-President, HR, Culture & Colleague Listening

Work Location: Toronto, Ontario, Canada

Hours: 37.5

Line of Business: Human Resources

Pay Details: $155,000 - $215,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description: Reporting to the Vice-President, HR, Global Talent Management, the Associate Vice-President, HR, Culture & Colleague Listening plays a pivotal role in shaping how TD listens to colleagues, understands their experience and culture, and turns insights into action. As a people leader, the AVP will lead, coach and develop a high-performing team responsible for advancing TD’s enterprise colleague listening and culture agenda. This includes setting the vision and multi-year strategy for TD’s colleague listening ecosystem, including the enterprise listening survey and broader listening channels, as well as leading the enterprise culture strategy and roadmap, including the activation and ongoing evolution of the TD Way. The AVP will translate TD’s culture ambition into clear behaviours and practical leadership expectations; embed the Who We Are behaviours and How We Lead principles across the colleague experience; partner across HR and the businesses to build awareness, adoption and accountability; and establish measures to assess culture health and progress.

The AVP is accountable for setting enterprise direction across colleague listening and culture, translating insight into action and driving measurable outcomes in the following areas:

Set the Enterprise Colleague Listening Strategy

• Set the multi-year strategy for colleague listening, ensuring TD has timely, meaningful and actionable insight into the colleague experience.

• Own the enterprise listening architecture across relationship surveys, pulse listening, lifecycle listening, targeted research, qualitative listening and emerging listening methodologies.

• Lead the design and delivery of TD's enterprise colleague survey and related listening programs, including survey strategy, content, methodology, governance, reporting and action planning.

• Establish the listening operating model, governance, standards and annual listening calendar, creating clarity on when and how TD listens, how insights are integrated, and how leaders are expected to respond.

• Ensure listening is purposeful and coordinated, balancing the organization's need for insight with a simple, respectful and compelling colleague experience.

Turn Insight into Enterprise Action

• Integrate listening data with other people and business insights to create a holistic view of colleague experience and culture health.

• Translate complex quantitative and qualitative findings into clear enterprise narratives, strategic implications and recommendations for senior executives and key decision-making forums.

• Identify the most important drivers of engagement, experience and culture, and connect those insights to talent, risk and business outcomes.

• Surface emerging colleague themes and risks early, enabling leaders to make informed, timely decisions.

• Strengthen accountability for action by establishing clear expectations, measures and operating rhythms for enterprise and local follow-through.

Lead the Enterprise Culture Strategy and TD Way Activation

• Lead the enterprise culture strategy and roadmap, including the activation and evolution of the TD Way

• Translate TD's culture ambition into observable behaviours, practical leadership expectations, organizational practices and measurable culture outcomes.

• Embed the Who We Are behaviours and How We Lead principles into the moments that shape the colleague experience, including leadership, talent practices, performance, recognition, communications, change and ways of working.

• Partner across HR and the businesses to develop integrated activation plans that build awareness, understanding, adoption and accountability.

• Establish measures of culture health and adoption, identifying where behaviours are strengthening and where additional intervention, support or leadership focus is required.

Build Governance, Measurement and Capability

• Establish clear enterprise governance, decision rights, standards and operating rhythms for colleague listening and culture.

• Define meaningful measures of success for colleague experience and culture activation and regularly assess progress against them.

• Develop executive-level reporting that connects colleague sentiment, behaviours, culture adoption and organizational outcomes.

• Apply external research, benchmarking and emerging practices to continually strengthen TD's approach.

• Lead and develop a high-performing team with clear accountability, strong capability and a commitment to exceptional outcomes.

• Manage external partners, vendors and investments as required, ensuring strong outcomes and responsible stewardship of resources.

Specific Educational Requirements / Accreditations

• Undergraduate degree required, preferably in Human Resources, Business, Organizational Psychology or a related discipline

• Relevant post-graduate education and/or professional HR accreditation is an asset

Other Qualifications / Skills / Experience

• 10+ years of progressive experience in Human Resources, with demonstrated expertise in colleague/employee listening, organizational culture, employee experience, organizational effectiveness, talent, change or a related discipline.

• Advanced strategic capability with demonstrated experience developing and executing enterprise-wide people, culture or colleague experience strategies within a large, complex organization.

• Strong knowledge of colleague listening, research and insight methodologies, with the ability to translate quantitative and qualitative data into actionable business and people strategies.

• Proven experience leading culture transformation and organizational change, moving from strategy through activation, adoption and measurement.

• Demonstrated people leadership experience, with a strong track record of building, leading, coaching and developing high-performing teams, setting clear accountabilities and creating an inclusive, high-performance environment.

• Strong business acumen, executive presence and judgment, with demonstrated ability to advise senior leaders, influence across organizational boundaries and navigate complex stakeholder environments.

• Exceptional communication, storytelling, presentation and facilitation skills, with the ability to simplify complexity and engage audiences at all levels.

Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information: We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only): Sans Objet