Business Analyst II - ATM Cash Services Delivery

Work Location: Lewiston, Maine, United States of America

Hours: 40

Pay Details: $29.75 - $44.50 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business: Enterprise Enabling Functions

Job Description: The Business Analyst II provides support and delivery of requirements and work packages on low complexity projects/initiatives in alignment with business strategies. This role may also support team with project/program delivery.

Depth & Scope:

• Leads Requirements Management/work packages for Tier 5 low to moderate risk and regulatory projects or initiatives and may contribute to Tier 3-4 projects

• Sound to advanced knowledge of business analysis, project delivery practices and standards across the project life-cycle

• Gain/acquire sound understanding of business and user interaction with technology throughout project delivery

• Work performed under minimal management guidance and supervision

• Identify and lead problem resolution

• Supports and may contribute to communication and change management activities

Education & Experience:

• Undergraduate degree

• 3+ years related experience

Customer Accountabilities:

• Leads a diverse range of stakeholders; communicates effectively by adapting style and technique to a diverse audience

• Analyzes impacts to customers, stakeholders, employees, process, technology solutions to achieve business results

• Understands and clarifies work packages of each assigned initiative/project inclusive of constraints (time, cost, people resources) and maintains a customer-centric approach

• Provides recommendations and direction based on the end to end customer experience when making decisions

• Leads and owns the project deliverables related to business requirements to meet the needs of the customer, employee, and business

• Assesses and ensures that customer and employee experience/stakeholder impacts are appropriately managed

• Engages appropriate stakeholders to identify and manage required outcomes of projects for the business

• Provides on-going communication to key stakeholders, including the project sponsor, business project owner, project/program/portfolio manager to ensure they are aware of significant changes which impact requirements delivery against the overall project

• Responds to inquiries and escalates concerns from stakeholders and partners at all levels in the organization

• Identifies and leads problem resolution to ensure customer needs are met

• Contributes to the application of change management best practices (e.g. stakeholder analysis, gap analysis, change planning, etc.)

• Collaborates with the project manager and business sponsor to identify and ensure required resources are assigned to the project for successful delivery of requirements

• Ensures timely notification and escalation of possible issues/problems while assessing options and recommendations for prompt resolution

Shareholder Accountabilities:

• Leads requirements management on project(s) which are based on complexity, size and budget as defined by the project governance levels

• Provides leadership/guidance and supports in defining the business need or problem statement based on strategic drivers and identifies potential solutions

• Identifies scope changes and completes analysis to determine impact to project benefits and risks

• Facilitates and follows a structured approach to plan, elicit, analyze, document, communicate, and manage business requirements with stakeholders by applying a variety of elicitation techniques to probe, challenge and understand requirements according to the requirements management discipline

• Identifies, documents and validates current state processes and works with the business and stakeholders to design the desired future state

• Establishes and maintains full requirements traceability and works with the business to prioritize requirements and scope changes to ensure business needs are met

• Collaborates with technology partners and provides recommendations to support development of: system requirements and design, testing plans, artifacts/deliverables to ensure business needs are met

• Ensures project issues and concerns are addressed for clear articulation of business requirements (eg. Business Systems Analyst)

• Proactively identifies and tracks requirements risks, issues, assumptions, dependencies, constraints and anticipates and effectively manages risks related to requirements. Aligns decisions to TD’s risk appetite

• Develops mitigation plans or leads/contributes to the completion of necessary compliance/new process assessment templates

• Contributes to Quality Assurance activities by supporting the development of test scripts and testing of developed solutions, including communication of issues and resolution

• Adheres to Enterprise project governance controls to ensure projects meet all performance, quality and compliance standards and conforms to appropriate disciplines

• Contributes to the development of the project plan and high-level work breakout session (WBS), identifies and manages key risks and decisions

• Owns and completes relevant work packages through collaboration with multiple stakeholders to prepare for operational readiness, managing deadlines and adjusting to changing work priorities

• Takes ownership and communicates progress on work packages, including requirements management, in a concise and timely manner, escalating issues to project manager, partners and manager where appropriate

• Assesses project change requests and their impacts on requirements, checking for alignment to project benefits at all phases

• Develops efficient and effective solutions through analytical problem solving

• Supports implementation/post implementation activities as defined in the project plan

Employee/Team Accountabilities:

• Contributes to team development of skills and capability through mentorship of junior/peer Business Analysts by sharing knowledge and experiences, leveraging best practices

• Continuously enhances knowledge/expertise in business analysis to provide advice and guidance to business partners and project team regarding best practices

• Leads, motivates and develops relationships with the business, stakeholders, and technology partners to develop productive working relationships

• Engages, enables and leads stakeholders to agreement/consensus on the business requirements

• Prioritizes and manages work load and capacity to deliver on project milestone dates

• Participates in regular coaching and performance review sessions, employee surveys and action plans

• Owns development plan including activities related to training, relationship building and on-the-job experiences that continually enhance individual business analysis capabilities to achieve career goals

• Fosters a collaborative team environment by participating in team meetings and reward & recognition programs

• Supports, mentors and provides guidance to junior level Business Analysts and peers

• Contributes to a positive work environment by embracing diversity in the workplace and supporting and proudly representing TD in the community

Physical Requirements: Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional

• International Travel – Never

• Performing sedentary work – Continuous

• Performing multiple tasks – Continuous

• Operating standard office equipment - Continuous

• Responding quickly to sounds – Occasional

• Sitting – Continuous

• Standing – Occasional

• Walking – Occasional

• Moving safely in confined spaces – Occasional

• Lifting/Carrying (under 25 lbs.) – Occasional

• Lifting/Carrying (over 25 lbs.) – Never

• Squatting – Occasional

• Bending – Occasional

• Kneeling – Never

• Crawling – Never

• Climbing – Never

• Reaching overhead – Never

• Reaching forward – Occasional

• Pushing – Never

• Pulling – Never

• Twisting – Never

• Concentrating for long periods of time – Continuous

• Applying common sense to deal with problems involving standardized situations – Continuous

• Reading, writing and comprehending instructions – Continuous

• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information: We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.