Expert

Director, Project Management - Domain Delivery Lead

New York, US, McLean, Richmond · On-site

At Capital One, we’re building a leading information-based technology company. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams.

Role Specific:

The Bank Tech Technical Program Management and Delivery organization is seeking a highly organized and self-motivated Director of Project Management to join the Delivery team. In this role, you will have unique visibility into and influence over Bank Tech’s most strategic and complex initiatives, impacting multiple lines of business.

The Domain Delivery Lead (DDL) is the strategic linchpin of our Domain-Centric Organization. Operating in a federated model, DDLs advance the development, maintenance, and overall health of our reusable technology solutions (platforms and services). In this role, you will act as a strategic partner to Engineering Accountable Executives (AEs) to propel our technology towers toward the destination state of our SaaS journey.

Unlike a Technical Program Manager (TPM) aligned to prioritized programs, the DDL is allocated long-term to a specific Tech tower and portfolio of systems / applications. They are dedicated to supporting the AE in their development and execution of their Tower’s strategy, including evolving delivery practices, governing current delivery standards, and strategically leveraging data and dashboards to enhance Tower Health. The DDL ensures broad visibility of achievements and centralizes risk/impediment tracking for the steady-state portfolio of work, inclusive and in collaboration with TPMs and Project Managers leading specific initiatives. This is an exciting opportunity for a strategic, well-rounded candidate to boldly model the future of technical delivery excellence.

A successful DDL possesses a robust background in technology strategy and consulting. If you are a strategist who understands how to bridge the gap between complex technical architectures and overarching business objectives, this role is tailored for you. You should be adept at evaluating software assets, partnering with engineers on solution-oriented architectures, driving platform maturity, and leading enterprise-wide tech transformations.

What you’ll do:

1. Lead Domain Reviews & Tech Strategy

Drive monthly, tower-centric reviews of asset architecture and outcomes to inform leadership on the Domain’s SaaS journey.
Provide a recurring steering moment to promote alignment of strategic priorities across partnering towers.
Synthesize complex technical data (asset maps, current state vs. destination architecture, platform health) into actionable insights to drive executive decision-making.

2. Drive Local Intent & Asset Development

Oversee the asset inventory for the tower, defining the strategy and vision for platform development.
Partner with engineering leaders to categorize assets (invest, maintain, deprecate) and compile comprehensive solution roadmaps.
Determine the intersection of initiatives required to progress the domain’s technical roadmap, mapping key milestones against available capacity.

3. Promote Tower Operations & Health Monitoring

Utilize health and productivity dashboards natively (e.g., tracking availability, latency, incident tracking/MTTR, and velocity) to drive data-driven continuous improvement.
Support localized tower rhythms, including identifying architectural bottlenecks, reviewing financial health for proper investment allocation, and streamlining planning routines.
Coach sub-organizations to ensure adherence to SaaS frameworks, metrics standards, and data integrity.

Who you are:

Technology Strategy Expertise: Proven background in technology strategy, IT consulting, or enterprise architecture.
SaaS & Product Mindset: Deep understanding of SaaS operating models, platform development, asset-centric delivery, and cloud-native architectures.
Executive Presence & Storytelling: Exceptional ability to craft compelling narratives, lead executive-level Domain Reviews, and influence senior stakeholders and Accountable Executives.
Holistic Portfolio Management: Demonstrated ability to look beyond day-to-day project execution to manage overarching domain capacity, identify convergence opportunities, and mitigate cross-initiative risks.
Data-Driven Decision Making: High proficiency in leveraging analytics and platform health metrics to optimize operations and guide technical investments.
Can work autonomously and knows when to escalate in a timely manner with direct manager and leadership
Confident to champion unpopular ideas even with more senior leaders
Ability to navigate ambiguous situations
Collaborative, team player attitude with the ability to navigate and influence the organization
Executive communication skills that can tell the story that will positively drive transformational change
Contributor to continuous improvement of program / portfolio management practices

Basic Qualifications:

Bachelor’s Degree
At least 9 years of technical program management or project management experience
At least 3 years of technology strategy experience

Preferred Qualifications:

Masters in Business Administration or Computer Science
10+ years of process, project, or program management experience
Strong communication and collaboration skills

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer).

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $206,000 - $235,100 for Director, Project Management

New York, NY: $224,800 - $256,500 for Director, Project Management

Richmond, VA: $187,300 - $213,700 for Director, Project Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).