Senior HR Business Partner

Job Overview

The Senior HR Business Partner (HRBP) is a mature, dynamic, proactive, and solutions-driven professional who plays a critical role in aligning HR strategies with business unit goals. This role bridges the global HR agenda with local business needs within the specified business unit, providing expert guidance to managers and employees, and ensuring the delivery of high-impact HR solutions. As a key driver of transformation, the HRBP will lead initiatives to enhance efficiency, standardize processes, and deliver first-class HR services across our teams in Africa.

This role requires exceptional interpersonal skills and collaborative approach, strong project management capabilities, and a results-oriented mindset. Working within a complex, matrixed global organization, the HRBP will, together with other team members, lead local and regional HR initiatives, manage projects with precision, and serve as a trusted advisor to business leaders.

Success in this role requires the ability to take charge, drive implementation, and foster strong relationships at all levels of the organization.

Key Responsibilities

Strategic HR Partnership

• Partner with business leaders to develop and execute HR initiatives that combine global HR strategies with local business priorities.

• Actively participate in key people-related decisions, anticipating challenges and addressing people issues proactively.

• Provide HR knowledge and strategic advice to support the execution of business projects and organizational initiatives.

• Provide hands-on support to managers on key people processes, including performance management, team development, change management and resource planning.

• Handle complex HR data reporting, leveraging advanced Excel skills and an analytical mindset to deliver actionable insights and support data-driven decision-making.

HR Efficiency, Transformation, and Policy Alignment

• Lead and implement projects that drive HR efficiency, transformation, and process standardization across the businesses in Africa.

• Ensure HR services, policies, and systems are practical, relevant, and aligned with business needs and compliance requirements in African countries.

• Work collaboratively with HR colleagues to develop and refine policies and introduce innovative ways of working.

• Collaborate with HR Centers of Excellence (CoEs) and Shared Service Centers on projects.

EOR Service Delivery, Compliance, and Operational Excellence (Africa)

• Lead and oversee end-to-end Employer of Record (EOR) service delivery across Africa, ensuring seamless onboarding, lifecycle management, and offboarding of contractors.

• Ensure full compliance with local labour laws, tax regulations, and statutory requirements across all operating countries, mitigating legal and financial risk.

• Drive standardisation, efficiency, and continuous improvement of EOR processes, enhancing service quality, turnaround times, and client satisfaction.

• Collaborate with business stakeholders, HR teams, and external partners to optimise delivery models and ensure alignment to commercial objectives and client needs.

• Work closely with HR Centres of Excellence (CoEs), Payroll, Legal, and Shared Services to strengthen governance, reporting, and operational exellence.

Performance and Capability Development

• Provide strategic coaching and advice to managers on organizational effectiveness, team dynamics, and leadership development.

• Advise, challenge, and coach Business Managers on people-related processes, including performance management, team and personal development, career path planning, resource planning, and restructuring needs.

• Support managers in navigating organizational change, ensuring employee alignment and minimal disruption.

• Collaborate with managers to navigate change effectively, balancing empathy with a focus on results.

Compliance and Best Practices

• Act as a role model for the HR function, driving best practices and ensuring alignment across HR processes and policies, ethics and compliance.

• Provide hands-on support in driving the BBBEE agenda, ensuring alignment with regulatory requirements and organizational goals.

• Actively contribute to new initiatives, sharing lessons learned from previous HR projects and interventions.

• Demonstrate strong knowledge of local labor laws, CCMA processes, and employee relations (ER) matters, ensuring compliance and effective resolution of workplace issues.

HR Metrics and Analytics:

• Use HR KPIs and metrics to identify opportunities for improvement and develop clear, actionable plans to address them.

• Provide regular reports and analyses to senior management, highlighting trends and recommendations.

Employee Engagement and Communication

• Lead employee engagement initiatives to align staff interests with business objectives, leveraging insights from employee surveys to enhance engagement strategies.

• Ensure clear and effective HR communication, managing local employee engagement campaigns and aligning them with global HR messaging.

Leadership and Collaboration

• Build and sustain strong relationships with business leaders, employees, and HR colleagues, ensuring alignment across teams and functions.

• Take the lead on HR initiatives and projects while effectively collaborating with others in authority and across departments.

• Be a role model for positivity, responsiveness, and professionalism, fostering a collaborative and solutions-oriented work environment.

• Contribute positively to healthy team culture by acting professionally and ethically, proactively avoiding unhealthy team dynamics.

Project Management and Execution

• Lead HR projects with a focus on efficiency, transformation, and measurable results.

• Manage multiple priorities and deliverables effectively, ensuring timely and high-quality outcomes.

• Use HR metrics and insights to inform decision-making and drive continuous improvement.

Qualifications and Skills

• Education:

  • Bachelor's degree in Human Resources, Business Administration, or a related field. A Master's degree is preferred.
  • Professional HR accreditation (e.g., SHRM, CIPD) is a plus.

• Experience:

  • 5+ years of experience in HR, with a blend of generalist and specialist roles.
  • 2+ years of experience in managing HR function at an Africa level.
  • Proven expertise in aligning HR strategies with business objectives.
  • Strong knowledge of employment legislation (e.g., EE, BBBEE) and best practices.
  • Proven expertise in managing business change, process improvement, and HR transformation projects.
  • High proficiency in Excel and Power Point, good visual data representation skills.

• Key Competencies:

  • Strategic thinking and problem-solving skills.
  • Deep understanding of HR processes, organizational effectiveness, and employee engagement strategies.
  • Advanced coaching and counseling capabilities and stakeholder management abilities.
  • Proficiency in HR data analytics, reporting, and PowerPoint presentations.
  • In-depth knowledge of local employment legislation (EE, BBBEE) and HR best practices.
  • Exceptional verbal and written communication skills, with the ability to influence and inspire at all levels. Good presentation skills.
  • High level of discretion, confidentiality, and attention to detail.
  • Proven expertise in designing and facilitating wellbeing programs and initiatives.
  • Experience with performance management, leadership development, and change management.
  • ER and Compliance Expertise: Comprehensive knowledge of Africa local labor laws, SA specific CCMA processes, ER matters, and the ability to resolve complex workplace issues effectively.
  • Data and Analytics: Strong proficiency in Excel and an analytical mindset, with experience in managing complex data reporting and providing actionable insights.
  • Matrix Navigation: Strong capability to work effectively within a global, matrixed organization, balancing multiple priorities and stakeholders.

Personal Competencies

• Dynamic Leadership: Ability to take charge, inspire confidence, and drive implementation while collaborating effectively with others.

• Proactive Problem-Solving: Strong solutions-driven mindset with the ability to anticipate challenges and act decisively.

• Interpersonal Excellence: Exceptional communication, relationship-building, and influencing skills, with a positive and professional demeanor and growth mindset.

• Project Management: Strong ability to manage multiple priorities, execute projects efficiently, and deliver measurable results.

• Resilience and Adaptability: Responsive, flexible, and capable of thriving in a fast-paced, dynamic environment, open to feedback and ready to accept assistance from others.

• Cultural Sensitivity: Ability to navigate diverse cultural contexts and ensure inclusivity and equity in all HR initiatives.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.