District Manager Parts & Service - Vermont

Job Description

Remote: This position does not require employee to be on-site full-time to perform most effectively. The employee’s role enables them to work off-site on a permanent basis. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency.

The territory covers central/southern VT, western NH and upstate NY. Must live in territory or relocate to within a 50-mile radius of Rutland, VT. This job may be eligible for relocation benefits.

The Role The District Manager Parts & Service serves as a sales professional and business liaison which serves a territorial responsibility for the administration of the Sales and Service Agreements that exist between GM and its dealers. They often act as consultants to the dealers and work reciprocally with them on the development and implementation of their business plans. They may be involved in a variety of initiatives including: execution of marketing initiatives, customer retention, financial analysis, and training.

What You'll Do:

• Extreme ownership of District Revenue, Retention & Customer Experience

• Serve as a trusted advisor to dealership leadership

• Responsible for driving revenue growth, achieving Key Performance Indicators (KPIs) and effective execution of all Customer Care & Aftersales (CCA) programs, initiatives and related activities

• Expected to thoroughly prepare for and conduct the standardized dealer contact process with an emphasis on dealer priorities/needs and GM performance goals

• Responsible for analyzing dealer’s marketing and merchandising plans and provide effective recommendations to drive service lane traffic

• Responsible for creating and executing annual Business Plans and implementing effective countermeasures to mitigate headwinds

• Responsible for successfully addressing and resolving aftersales customer needs, including but not limited to: resolution of Service Parts Assistance Center (SPAC)/Customer Assistance Center (CAC)/Technical Assistance Center (TAC) cases, Goodwill/Warranty/Policy requests

• KPIs: Sales Reporting Tool (SRT) sales objective, Net Promoter Score (NPS), Retention, Service Training Standards (STS) Training, EV Training & Compliance

Your Skills & Abilities (Required Qualifications)

• Bachelor’s Degree or Equivalent Experience

• 2+ years of experience leading, guiding and improving dealership Fixed Operations

• Proficient automotive industry knowledge and business acumen including service operations, warranty administration and customer experience

• Proficient knowledge of Dealership Service & Parts Operations:

  • Automotive Parts and Service Systems
  • Dealer Operating Report & Fixed Analysis Tools
  • Dealership profit department’s structure and interconnectivity
  • Consultative Selling Skills

• Effective oral and written persuasive and informative communication skills

What Can Give You a Competitive Advantage (Preferred Qualifications)

• Successfully builds and maintains strong internal/external relationships

• Successfully Drives for Results & Drives Change Management

• Effectively demonstrates Informative and Persuasive communication skills

• Effectively works autonomously with strong Time Management & Prioritization Skills

• Effective With Timely Problem Solving

• Consistently Demonstrates Innovation and Creativity

• Consistently Demonstrates Initiative & Adaptability

• Strong Customer Orientation & Conflict Resolution

Compensation:

• The expected base compensation for this role is ($80,700 - $109,400) USD Annually. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.

• Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.

• Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).

This role is categorized as remote; however, the selected candidate must live in an approved city within the assigned territory or be willing to relocate. The candidate will be required to relocate, or already reside in the approved city no later than the timeline provided at offer.

The selected candidate will be required to travel at least 50% or more on a frequent basis.

This job may be eligible for relocation benefits.

This position requires the ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review.

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