Change Management Coach

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

We are looking for a dynamic, collaborative personality that can champion how change is understood, communicated, and adopted across the organization. You are passionate about leading change, helping shift mindsets and influencing culture to support new ways of working. You bring the ability to translate complex transformation efforts into clear, meaningful actions—helping teams and leaders embrace change in a way that is practical and sustainable. You combine strategic vision with hands-on coaching and an entrepreneurial mindset to drive real impact.

The Change Manager Coach role is focused on coaching and empowering leaders, teams, and stakeholders to successfully adopt and sustain organizational change. As a Change Manager Coach, you are passionate about helping leaders communicate effectively, build alignment, and create environments where teams can thrive during change. This individual brings strong experience in coaching, facilitation, stakeholder engagement, and influencing at all levels of the organization.

A candidate for this role is responsible for partnering with leaders and teams to drive clarity, alignment, and adoption of change initiatives. They coach leaders on communication, support teams in navigating uncertainty, and help identify and remove barriers to adoption. This role also focuses on building long-term change capability within the organization by reinforcing continuous improvement, feedback, and sustainable ways of working. Experience with Agile principles and product organizations is beneficial, helping connect change efforts to iterative delivery, team effectiveness, and business outcomes.

Primary Responsibilities and Role Overview:

• Coach leaders and teams through change, helping them navigate uncertainty and improve adoption

• Drive clear, effective communication strategies that translate complex change into meaningful, audience-centered messaging

• Partner with stakeholders across the organization to build alignment, trust, and shared understanding

• Assess readiness and manage adoption, identifying risks and implementing practical mitigation and reinforcement plans

• Facilitate engagement and collaboration through workshops, retrospectives, and feedback loops

• Strengthen change capability and continuous improvement, promoting transparency, learning, and sustainable ways of working

• Support enterprise transformation efforts by partnering with Agile coaches, product teams, and business leaders

Basic Qualifications:

• Bachelor's degree or equivalent work experience.

• At least 10 years experience with tools and techniques for planning, organizing, monitoring and controlling IT projects.

Preferred Skills:

• Certification or training in change management methodologies such as Prosci, CCMP, or similar frameworks.

• Experience supporting business, technology, or enterprise transformation initiatives.

• Experience developing executive communications, stakeholder engagement strategies, and communication campaigns.

• Experience coaching leaders and teams through organizational change.

• Familiarity with Agile principles and practices, including Scrum, Kanban, Lean, or product operating models.

• Experience working within Agile or hybrid delivery environments.

• Strong executive presence and presentation skills.

• Five or more years of experience in organizational change management, transformation, communications, leadership coaching, consulting, or a related field.

• Experience leading or supporting complex organizational changes involving multiple stakeholders.

• Strong written, verbal, and facilitation skills.

• Demonstrated ability to influence leaders and stakeholders without formal authority.

• Ability to simplify complex ideas and create clarity during times of ambiguity.

This position is not eligible for visa sponsorship.

Location expectations

This role requires working from a U.S. Bank location three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $119,765.00 - $140,900.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.