Supplier Enablement Outreach Specialist

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

This position is a part of the Supplier Enablement team. This is an outreach position that specializes in making outbound calls to suppliers on behalf of our clients to accept a virtual credit card as a form of payment.

This person will understand and be able to describe and sell the benefits of accepting virtual credit cards in a business-to-business (B2B) environment. Maintain a high level of service satisfaction by following up on inquiries and providing required reporting on results. Perform customer contact primarily through telephone or email communication methods. Coordinate and interact with internal teams and individuals to ensure high levels of service. May work on other projects as needed.

Basic Qualifications:

• Bachelor's degree, or equivalent work experience

• Five to seven years of relationship management experience

Preferred Qualifications:

• Strong sales, business development, and relationship management skills with a demonstrated ability to grow client relationships, identify opportunities, and convert prospects into customers.

• Advanced knowledge of payment solutions, virtual card processing, merchant services, and CPS products and services.

• Broad understanding of bank products and services, with the ability to recognize opportunities for cross-selling and expanding customer relationships.

• Excellent verbal, written, interpersonal, and presentation skills, with the ability to communicate complex concepts clearly and persuasively to clients, suppliers, and internal stakeholders.

• Proven customer service and client relationship management experience, including managing customer expectations and delivering a high level of service.

• Strong telephone communication skills, including active listening, professionalism, empathy, and accuracy in customer interactions.

• Ability to build effective working relationships and collaborate across teams, departments, and external partners to achieve business objectives.

• Strong analytical and problem-solving skills, with the ability to manage multiple priorities, projects, and deadlines in a fast-paced environment.

• Thorough understanding of operational processes, procedures, and products/services relevant to payments and supplier enablement.

• Proficiency with Microsoft Office Suite and other business systems, with the ability to quickly learn and adapt to new technologies and platforms.

• Experience providing consultative advice, influencing decision-making, and presenting strategies, solutions, and results to clients and stakeholders.

Additional Job Description:

Role Impact and Opportunities: By joining the U.S. Bank Supplier Enablement Virtual Pay Team, you will be at the forefront of an evolving payment landscape, helping businesses transition to secure, efficient digital solutions. Your efforts will directly contribute to client satisfaction, supplier engagement, and the overall adoption of innovative payment strategies. The position offers ample opportunities for professional growth, cross-training, and exposure to emerging technologies within the financial sector.

Supplier Outreach and Education: You will become a trusted advisor to clients, helping them recognize the value of paying suppliers with virtual credit cards. Your outreach will not only support client goals but also foster long-lasting supplier relationships built on transparency and mutual benefits.

Service Excellence and Reporting: Maintaining a high standard of service is crucial in this role. You will be responsible for following up on inquiries, resolving issues, and providing detailed reporting that informs both internal teams and clients of outreach progress and success rates.

Team Coordination and Collaboration: Success in this role depends on strong collaboration with internal stakeholders. You will work closely with other team members and departments, ensuring all service delivery aligns with company standards and client expectations.

Adaptability and Project Engagement: In addition to regular responsibilities, you may be called upon to take part in special projects. This requires adaptability, initiative, and a commitment to continuous improvement.

Ideal Candidate Profile: The ideal candidate is an experienced, client-focused professional with a proven track record in customer service and sales within the financial or merchant services industry. You are a confident communicator, adept at managing relationships and presenting complex concepts with ease. Familiarity with payment processing and virtual credit card technologies is highly desirable, as is proficiency in using analytical tools and computer systems. If you thrive in a fast-paced, dynamic environment and are passionate about delivering outstanding service and innovative solutions, this is the role for you.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $98,280.00 - 120,120.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.