Senior Digital Product Manager - Investment Services

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Digital Product Managers at U.S. Bank are customer obsessed in defining and delivering the strategy and vision required for digital experiences to stay ahead of constantly evolving economic, competitive, technological, and customer needs.

As a Digital Product Manager, you will:

• Ensures a data-driven approach to prioritize “building the right thing” that maximizes results for both end users and internal business partners.

• Relentlessly focused on ongoing measurement and optimization of digital experiences that support seamless self-service and human-assisted customer interactions.

• Advocates for reusability of capabilities to drive cost-effective scale and speed to market.

• Leverage market and competitive insights, customer needs, and internal business priorities to establish a digital product vision.

• Vision includes definition of best-in-class, future-state user experience journey and role of experience in delivering competitive differentiation.

• Align digital product vision across other enabling functions to establish an integrated delivery roadmap.

• Regularly re-evaluates priorities during planning to optimize capacity against user and business value creation.

• Leverages OKRs (Objectives and Key Results) to drive roadmap priorities.

• Integrate digital products, platforms and capabilities to drive business value through an enhanced user experience.

• Advocates for the reusability and modernization of digital platforms and capabilities across the enterprise to improve speed to market, operational efficiency, risk / compliance adherence.

• Drives digital product development by actively managing the roadmap through the agile delivery lifecycle.

• Leverages Discovery to evaluate the best, most valuable ideas with customer centricity skillset.

• Enable the cross-channel strategy (e.g., web, mobile, voice, in person etc.) by delivering integrated digital solutions that drive adoption, engagement and growth across both digital and human customer interactions.

• Identifies initial and ongoing digital product-market fit through partnering with cross-functional teams to deliver best-in-class research deliverables such as research briefs, personas, story maps, prototyping, product chartering, and mapping experiences.

• Develops north star metric (NSM) to connect business outcomes to customer value and unify the team and stakeholders against a singular goal.

• Continuously measures actual results against target NSM to manage performance and drive progress against product vision and strategy.

• Leverage NSM and leading indicators to optimize execution and ensure teams remain focused on highest value work.

Basic Qualifications

• Digital Product Management experience

Preferred Skills/Experience

• Expertise on the critical interdependencies among product model system elements that help and hinder performance; ability to plan and design solutions that synchronize resources to achieve business results using business metrics, key performance indicators, design systems, service blueprints, and reusability

• Ability to anticipate shifting market priorities, internal and external customer needs in a manner that consistently adds value

• Strong customer centricity to implement strategies and techniques used to ensure that customers have a positive experience with the organization's products and services at every touch point

• Knowledge of technical aspects of software products; ability to design, configure and integrate technical aspects of software products

• Knowledge of processes, tools and techniques for assessing and controlling an organization's exposure to risks of various kinds; ability to apply knowledge of risk management appropriately to diverse situations

• Preferred skills: product PnL, product strategy, vision and planning, digital products and platforms, product discovery, product build and development, agile ways of working, channel alignment and management, adoption, customer experience research, insight and execution, go to market and sales channels, performance measurement and optimization, marketing and analytics.

About the Role/Team:

Combines deep financial services knowledge with strong digital product management expertise to deliver innovative solutions. Knowledge and experience in digitally streamlining onboarding and necessary system setup(s) as part of client onboarding, ongoing servicing, maintenance and/or reconciliation processes to enhance both employee and end-client experiences will help ensure success in the position. Likewise, so will experience in wealth, investment services with proven ability to transform processes that increase operational efficiency, client and employee satisfaction while reducing operational risk, and supporting scalable growth.

Location Expectations:

This role requires working from a U.S. Bank location three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our [disability accommodations for applicants](rel="noopener noreferrer" target="_blank").

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status [here](rel="noopener noreferrer" target="_blank").

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the [E-Verify program](rel="noopener noreferrer" target="_blank").

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $133,365.00 - $156,900.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.