Mutual Funds Customer Service Representative

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The Mutual Funds Customer Service Representative will serve as a liaison between GFS Mutual Fund clients and financial intermediaries in the areas related to electronic trading as well as broker/dealer servicing. The processing of trades, including timely and accurate resolution of rejects, account transfers and maintenance updates, problem solving and research, and money movement to/from financial institutions will be performed daily. Duties are balanced between customer service (to internal and external clients), processing, and projects. The Mutual Funds Specialist may also be involved in Closed End fund trading, Exchange Traded Fund servicing as well as other specialized activities as dictated by the client.

Job Duties:

• Serve as the primary liaison between mutual fund clients and financial intermediaries, supporting electronic trading and broker-dealer servicing activities.

• Process mutual fund transactions accurately and efficiently, ensuring timely resolution of trade rejects and exceptions.

• Manage account transfers, maintenance requests, and money movement transactions with financial institutions.

• Conduct research and problem resolution for complex transaction and client servicing issues.

• Provide exceptional customer service to both internal partners and external clients.

• Monitor daily operational activity to ensure compliance with client and regulatory requirements.

• Collaborate with internal teams to support fund operations and maintain service quality standards.

• Participate in special projects and process improvement initiatives to enhance efficiency and client experience.

• Support Closed-End Fund trading and servicing activities as required.

• Assist with Exchange Traded Fund (ETF) servicing and related operational functions.

• Maintain accurate records and documentation to support audit, compliance, and operational requirements.

• Build strong relationships with clients, intermediaries, and business partners while delivering high-quality service.

Basic Qualifications:

• Bachelor's degree in accounting or finance, or equivalent work experience

• One to two years of related work experience

Preferred Skills/Experience:

• Three or more years of finance, accounting or reconcilement experience

• Intermediate knowledge of financial industry

• Familiarity with Mutual Fund systems and processes

• Strong customer service skills

• Ability to plan and prioritize multiple processes effectively with strong attention to detail

• Ability to identify and resolve/escalate problems with minimal guidance

• Strong written and verbal communication skills

• Strong computer navigation skills using a variety of software packages including Microsoft Office applications

This role requires working from a U.S. Bank location three (3) or more days per week. The position is Monday through Friday from 7am to 4 pm.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $60,435.00 - $71,100.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.