Business Technology Analyst

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.

We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

Job Description

The Business Technology Analyst is part of the AI Team within Process Transformation and Automation (PTA) and supports AI-enabled business initiatives by partnering with the Discovery team, AI Team AI Solution Leads, and business lines to clarify needs, document requirements, and support solution readiness. This role focuses on business analysis, process understanding, requirements documentation, and readiness support for new or revised AI-enabled capabilities.

Job Description

• Partner with the Discovery team, AI Team AI Solution Leads, and business lines to clarify business needs, document requirements, and support readiness for AI-enabled solutions.

• Work with the Discovery team during process mapping, intake, and discovery activities by helping capture workflows, pain points, business objectives, missing information, requirements, dependencies, and impacts.

• Support requirements-gathering activities by preparing discussion materials, documenting functional requirements, confirming assumptions, organizing follow-ups, and identifying gaps or inconsistencies before solution design.

• Develop and maintain business analysis artifacts, including requirements documentation, business impact summaries, decision notes, assumptions, dependencies, risks, and readiness materials.

• Prepare and organize business context and requirements information to support effective handoffs from discovery into solution design, governance review, and delivery readiness activities coordinated by the appropriate project management resources.

• Help identify opportunities where AI-enabled capabilities may improve workflow efficiency, reduce manual effort, enhance decision support, or improve user experience.

• Maintain awareness of responsible AI, risk, control, privacy, security, and governance considerations and partner with AI Team governance resources to document relevant business context for appropriate governance review.

Basic Qualifications

• Bachelor’s degree, or equivalent work experience.

• Five to eight years of direct experience in business analysis, business requirements, technology enablement, AI initiatives, systems support, or related functional application experience.

Preferred Skills and Experience

• Ability to analyze business needs, facilitate requirements discussions, support walkthrough sessions, prepare discussion materials, confer with business line stakeholders, document outcomes, and deliver clear verbal and written presentations.

• Working understanding of Agile, Kanban, testing, intake, and delivery processes, with the ability to participate effectively within those frameworks in a business analysis and enablement capacity.

• Ability to support test planning activities, review testing plans, help track test issues, and communicate test results and business impacts.

• Proficient computer navigation skills using a variety of software packages, including AI applications, JIRA, Confluence, ADO, and Microsoft Office applications.

• Strong organization, analytical, problem-solving, and documentation skills.

• Effective interpersonal, verbal, written, and presentation communication skills.

• Effective stakeholder engagement, facilitation, and collaboration skills.

• Working knowledge of a business line or functional area, with the ability to understand workflows and identify AI enablement opportunities.

Additional Information

• We offer a flexible schedule. On 2 days per week, we ask for availability during core hours 5pm–9pm Polish time (10am–2pm CST) to collaborate with US‑based teams.

• This role requires working from a U.S. Bank location three (3) or more days per week.

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Total Rewards

U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.

We offer a market-competitive compensation package that includes:

• Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.

• Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.

• Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).

• Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.

• Employee recognition programs that celebrate achievements and milestones for all.

We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.

We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon.

Closing Date

Posting may be closed earlier due to high volume of applicants.

We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.